AutoNation Honda West Knoxville - Service Center

Autonation Honda of Knoxville. Great place to buy a car! Friendly staff. Very attentive to my requests. This is my first experience with buying a new car. My first experience with the service personnel was Friendly staff. Very attentive to my requests. This is my first experience with buying a new car. My first experience with the service personnel was great. Austin, my service rep, was friendly and very thorough with explaining what was done. He actually gave me $20 deduction since this was my first service to my car. The costs for what I received were reasonable and doable. More

Service was great as usual. Didn’t have an appointment but had a problem with my car. Was in and out in less than an hour thanks to Joe and his team. Great customer service and price. but had a problem with my car. Was in and out in less than an hour thanks to Joe and his team. Great customer service and price. More

AutoNation Honda takes very good care of my 2009 Accord. Joe Shober was my service advisor and is very reliable and honest. This visit consisted of routine maintenance, wheel alignment and transmission fl Joe Shober was my service advisor and is very reliable and honest. This visit consisted of routine maintenance, wheel alignment and transmission fluid replacement. I will be returning at the next service visit. More

People are always very nice and friendly and helpful and get the job done quickly and the waiting room is clean and they have coffee if I want it get the job done quickly and the waiting room is clean and they have coffee if I want it More

Just had my CRV serviced - in and out in one hour. Professional and courteous staff. Thanks! Professional and courteous staff. Thanks! More

Just had my Odyssey serviced. In and out in about two hours. This is the third time it has been serviced and each time has been a pleasant experience. Appointments easy to schedule and personnel pleasa hours. This is the third time it has been serviced and each time has been a pleasant experience. Appointments easy to schedule and personnel pleasant. No complaints. More

I hesitated about whether I should pay the extra for the service package. I was raised to be self-sufficient and take care of my own vehicles. Hubby and I talked it over and decided that we would get the se service package. I was raised to be self-sufficient and take care of my own vehicles. Hubby and I talked it over and decided that we would get the service package just because. The second the little wrench popped up on the dash, I called the dealership. I have a bit of phone anxiety but the woman I spoke to was wonderful and set up an appointment that was convenient for me and told me not to worry if I was a few minutes early or a few minutes late, that we’re all subject to the whims of traffic. She put me at ease completely. Immediately upon arriving I was greeted warmly and spoken to like a person, not just another customer with another vehicle. I was encouraged to sit and relax and offered snacks and drinks while I waited. Instead of stressing, I found myself relaxing and getting into a book. I expected to be called over the loudspeaker or texted when my vehicle was done. Instead, the gentleman who had checked me in Remembered what I looked like and came to get me personally. I texted my husband before I left and told him that I’ll never again change my own oil in a dirty driveway or changing my own alternator on the side of the interstate, from now on we’re getting the service package on every vehicle we buy. The level of customer service and professionalism displayed put me completely at ease and made a customer for life. More