AutoNation Honda West Knoxville - Service Center

Service & Repair rips you off. Warranty an expensive joke. Their Service and Repair dept is a rip-off. We bought a used Civic Hybrid and in less than a year the AC went out. We took it in and after sitting for Their Service and Repair dept is a rip-off. We bought a used Civic Hybrid and in less than a year the AC went out. We took it in and after sitting for 4 hours they charged us $50 and said they had no idea what was wrong. They were getting 'weird codes' on their diagnostics. They said we had to bring it back some other time and they were going to change us $150 an hour to find the problem. And they had no idea how long it would take. We replaced the AC compressor on our own and it works now. Really? They couldn't tell it was the AC compressor after 4 hours? No idea at all? They are worthless and super expensive. Also, DO NOT GET THE EXTENDED WARRANTY! It is also a rip-off. It was super expensive and expired long before it did us any good. It was an extremely high pressure sales pitch after a long day and lots of paperwork and we caved in. Big mistake! Expensive mistake. More

Very good dealer to work with if there are problems. They will call you back and take care of your every need even a year later. They will call you back and take care of your every need even a year later. More

Today I came in to have my 2008 honda civic rear brakes checked.Turns out I needed the rotors turned and brake pads put on the rear of the car.I dealt with Sean with out a dout he is the best person I have checked.Turns out I needed the rotors turned and brake pads put on the rear of the car.I dealt with Sean with out a dout he is the best person I have worked with when needing my car fixed. A plus in my book. James Jackson More