AutoNation Honda West Knoxville - Service Center

This is a review on SEAN FAILS My name is Alex. I dealt with Oscar at first he is such amazing and very welcoming service person to deal with. But when I came back to pick up my car My name is Alex. I dealt with Oscar at first he is such amazing and very welcoming service person to deal with. But when I came back to pick up my car Oscar Agulara was off that day and I had to deal with this extremely rude person whose name is SEAN FAILS. He was not professional nor he was welcoming. I like Autonation west Knoxville and I bought my vehicle from them. Their customer service is exceptional but I came across Sean Fails and he was just being smart. I’m not satisfied with the way he treated me. He was being very hateful towards me! More

Service Department - Terrible Experience My daughter took her Accord in for service, the service advisor treated her like she was a 5 yr old child. Not sure if he was hitting on her or if tha My daughter took her Accord in for service, the service advisor treated her like she was a 5 yr old child. Not sure if he was hitting on her or if that's how he talks to everyone, but it was not acceptable. I seriously doubt if Brad would've quizzed my about what type of oil my car needs! Needless to say, we will never visit this dealership again unless the GM would like to meet with me in person and apologize to my daughter. More

Service The service performed was as stated and performed on time. They were friendly and courteous. The staff at the dealership was helpful with all my con The service performed was as stated and performed on time. They were friendly and courteous. The staff at the dealership was helpful with all my concerns. More

Excellent service Excellent service! The people who work there are so nice and very helpful. I love my Honda and the Honda place! You won't be dissatisfied! Excellent service! The people who work there are so nice and very helpful. I love my Honda and the Honda place! You won't be dissatisfied! More

Great, Fast! Great service and people who keep you informed and let you know what all went down during the service. Would recommend to friends and family. Great service and people who keep you informed and let you know what all went down during the service. Would recommend to friends and family. More

The best with all service centers experienced The AutoNation Honda West Knoxville is the best with all service centers we have experienced. The service representatives are friendly, professional a The AutoNation Honda West Knoxville is the best with all service centers we have experienced. The service representatives are friendly, professional and honest. They always keep good and relax communication with customers and think things on the custom side. They did great services on my vehicle every time. More

The service center was excellent. The service representative was very courteous and quickly processed my request. The car was ready sooner than projected. The service representative fo The service representative was very courteous and quickly processed my request. The car was ready sooner than projected. The service representative found in my records that I still had 2 free services left from the maintenance agreement I purchased when I bought the van. More

Unbelievably excellent service We were visiting in Knoxville (Farragut actually) today when our vehicle started smoking and smelling. We pulled into a gas station. My wife started f We were visiting in Knoxville (Farragut actually) today when our vehicle started smoking and smelling. We pulled into a gas station. My wife started for the gas station to ask if they knew of someplace we could take it. On the way she ran into a salesman from AutoNation Honda West Knoxville. He said if we dropped by the Honda dealership, someone there could take a look at it. It turned out to be only a mile away. They took a look almost immediately and discovered serious problems with the front brake - caliper had locked up. They offered to give us a loaner car so we could leave it to get fixed. When they found their loaner cars were all loaned out, they tried to get us a rental car. Enterprise and Hertz were both out of cars. After consulting with his manager, Gus offered to help pay for a rental from Toyota. This vehicle we were driving is a Chrysler. I was blown away with the way Honda went out of their way to help us. Sean even drove us over to the Toyota dealership to get our rental. Those guys were amazing. Next time I need to buy a car, you can guess where I'm going. And actually I did buy a car from them four years ago - and it's never had one lick of work done in those four years other than routine maintenance. I can recommend these guys enough!! More

Service & Repair rips you off. Warranty an expensive joke. Their Service and Repair dept is a rip-off. We bought a used Civic Hybrid and in less than a year the AC went out. We took it in and after sitting for Their Service and Repair dept is a rip-off. We bought a used Civic Hybrid and in less than a year the AC went out. We took it in and after sitting for 4 hours they charged us $50 and said they had no idea what was wrong. They were getting 'weird codes' on their diagnostics. They said we had to bring it back some other time and they were going to change us $150 an hour to find the problem. And they had no idea how long it would take. We replaced the AC compressor on our own and it works now. Really? They couldn't tell it was the AC compressor after 4 hours? No idea at all? They are worthless and super expensive. Also, DO NOT GET THE EXTENDED WARRANTY! It is also a rip-off. It was super expensive and expired long before it did us any good. It was an extremely high pressure sales pitch after a long day and lots of paperwork and we caved in. Big mistake! Expensive mistake. More

Very good dealer to work with if there are problems. They will call you back and take care of your every need even a year later. They will call you back and take care of your every need even a year later. More