AutoNation Honda West Knoxville - Service Center

Fast, efficient, honest that’s what I expect from a service departments, and that is what you can expect from Joe Schober at AuroNation Honda West Knoxville. service departments, and that is what you can expect from Joe Schober at AuroNation Honda West Knoxville. More

First visit. On time service. I had brakes changed. Seem ok. Very pleasant staff. But they could not give me the battery test numbers when I asked for them.The billing paperwork said it was attached. It was ok. Very pleasant staff. But they could not give me the battery test numbers when I asked for them.The billing paperwork said it was attached. It was not. When I called they did not have the numbers but she said the battery must be ok because it was checked off as ok. So my impression is that it may not have been tested and maybe other things were not properly looked at. So I have my doubts as to competence and honesty. The battery test was important because it's 3 years old. More

When I arrived at the Honda dealership I was very upset that my Honda civic was not running right..I am a nurse who still needed to visit a hospice patient .I did not have anyone to call to help me ...Bi that my Honda civic was not running right..I am a nurse who still needed to visit a hospice patient .I did not have anyone to call to help me ...Bill immediately took my needs into his own hands...He got a rental for me ...he allowed me to get some things out of my car which I needed ...He stated he wanted to give back for what I stood for working for hospice and he did ..He went above and beyond taking care of my needs and I am very thankful he was there that day... .. More

The job is alawys done right and the people are very friendly. Waiting area is comfortable and clean. I’ve been coming here for years and the service has been excellent each time. friendly. Waiting area is comfortable and clean. I’ve been coming here for years and the service has been excellent each time. More

*Service*Trista @AutoNationHondaKnoxville, was by far, *Service* Trista @AutoNationHondaKnoxville, was by far, the best service advisor I have ever had - in any dealership, from WestCoat to the East Coast *Service* Trista @AutoNationHondaKnoxville, was by far, the best service advisor I have ever had - in any dealership, from WestCoat to the East Coast!!! Hands Down! More

I am very dissatisfied with Auto Nation Honda's business practice of substituting non-OE parts and addtives during oil change as a routine unless the customer opts out. Our most recent service appointment practice of substituting non-OE parts and addtives during oil change as a routine unless the customer opts out. Our most recent service appointment on July 27 (invoice # 786543) reflects that this substitution was made again during oil change on our 2019 Honda CR-V in spite of my verbal request at the time of scheduling with Rebecca to have only Honda parts used. I saw my comments reflected on the service schedule notes at the time of check-in with Jordan so I was confident that this would be honored. We were recently informed about your non-OE oil filter substitution practice by a Honda mechanic in the community. We hope that you will reconsider your communication practices at the service desk to give customer preference more weight. More

The last two service appointments I have had were not what I expected. One had a treatment added on to my oil change that was not asked for nor needed. The other, I was told alignment would not be done what I expected. One had a treatment added on to my oil change that was not asked for nor needed. The other, I was told alignment would not be done if it wasn’t needed but was done anyway with all four wheels being in acceptable range. Not sure where my next service will be done More