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AutoNation Honda West Knoxville
Knoxville, TN
1,674 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Helpful January 28, 2024
I purchased a used vehicle and some work supposedly done by their dealership in Morristown (now closed) hadn't been done. The GM and the salesman, David Kraning, told me to bring it back and they would "mak by their dealership in Morristown (now closed) hadn't been done. The GM and the salesman, David Kraning, told me to bring it back and they would "make it right." I did, they did. I'm satisfied with the work and the attention/service I received. More
by ALostSoul
Employees Worked With
David Kraning
January 10, 2024
Very poor service trying to buy a new car with them, they were pushy, unprofessional, and dishonest. I would've given 0 stars if it were an option. I put a refundable deposit down on a car that I was tol were pushy, unprofessional, and dishonest. I would've given 0 stars if it were an option. I put a refundable deposit down on a car that I was told would arrive the next day. A week later the car still hadn't arrived. I asked the salesman Joseph for my deposit back and got a lot of pushback from the him, he eventually directed me to his manager Sean to get a refund on the deposit. The manager was very unprofessional; he lied and told me all deposits are non-refundable, thankfully I had a copy of my deposit which clearly showed it was refundable. He would not let me get a word in over the phone, he told me he was busy and needed to call back in 20 minutes, and then he hung up on me while I was asking him a question. I did not receive a call back that day. Eventually I got the deposit refunded. I tried calling and emailing the general manager to discuss the situation, I really wanted to purchase a car from this dealership, but got no response. I went to another Honda dealership and was able to find a straight forward sales team that set me up in a new Honda. I've driven Hondas my whole life and have all intentions of continuing to drive them. I will not be returning to the dealership for any car needs in the future. More
by lukemedema
Employees Worked With
Joseph, Sean
January 02, 2024
This dealership doesn't make me feel pressured or intimidated unlike other dealerships. I could call and get direct answers to questions. This was my second Honda from them and i would recommend th intimidated unlike other dealerships. I could call and get direct answers to questions. This was my second Honda from them and i would recommend them to anyone looking to purxhase a vehicle! More
by Srgmadre
Employees Worked With
Ed and Brandon
January 02, 2024
Overall it was a very positive experience. The entire team was very nice and not overbearing in any way. I would definitely recommend doing business with these folks. The entire team was very nice and not overbearing in any way. I would definitely recommend doing business with these folks. More
by mslmschneider
Employees Worked With
Cody Underwood and others.
December 14, 2023
I purchased my CRV from Honda West AutoNation and have been pleased with the service for over 8 years. I take it for regular maintenance and the thing I like about AutoNation Honda West is the give me the been pleased with the service for over 8 years. I take it for regular maintenance and the thing I like about AutoNation Honda West is the give me the option of things that need to be done without a big sales talk so I can make my own decision of what is best for my car at that time and what I can afford. They seem to recognize that people do not like pressure More
by dwproffitt
Employees Worked With
Cant remember name sorry
December 12, 2023
The service tech drove my car with me and really listened to my concerns. He also informed me of features on my car that I wasn’t aware of and how to turn them on or off. He fully looked over everything to m to my concerns. He also informed me of features on my car that I wasn’t aware of and how to turn them on or off. He fully looked over everything to make sure I was 100% comfortable. More
by KarenB
Employees Worked With
I can’t remember his name but he had a cool earring that was a dragon or something
