AutoNation Honda West Knoxville

This is a review on SEAN FAILS My name is Alex. I dealt with Oscar at first he is such amazing and very welcoming service person to deal with. But when I came back to pick up my car My name is Alex. I dealt with Oscar at first he is such amazing and very welcoming service person to deal with. But when I came back to pick up my car Oscar Agulara was off that day and I had to deal with this extremely rude person whose name is SEAN FAILS. He was not professional nor he was welcoming. I like Autonation west Knoxville and I bought my vehicle from them. Their customer service is exceptional but I came across Sean Fails and he was just being smart. I’m not satisfied with the way he treated me. He was being very hateful towards me! More

Service Department - Terrible Experience My daughter took her Accord in for service, the service advisor treated her like she was a 5 yr old child. Not sure if he was hitting on her or if tha My daughter took her Accord in for service, the service advisor treated her like she was a 5 yr old child. Not sure if he was hitting on her or if that's how he talks to everyone, but it was not acceptable. I seriously doubt if Brad would've quizzed my about what type of oil my car needs! Needless to say, we will never visit this dealership again unless the GM would like to meet with me in person and apologize to my daughter. More

not respecting customers - maybe raciest The store definitely has issues with its management. Some of the sales persons are pretty professional. However the whole management of the store is l The store definitely has issues with its management. Some of the sales persons are pretty professional. However the whole management of the store is low efficient. The managers treat customers, especially international customers with very bad attitude. Will never come back or recommend anybody to this dealership again. More

Service The service performed was as stated and performed on time. They were friendly and courteous. The staff at the dealership was helpful with all my con The service performed was as stated and performed on time. They were friendly and courteous. The staff at the dealership was helpful with all my concerns. More

Excellent service Excellent service! The people who work there are so nice and very helpful. I love my Honda and the Honda place! You won't be dissatisfied! Excellent service! The people who work there are so nice and very helpful. I love my Honda and the Honda place! You won't be dissatisfied! More

Great, Fast! Great service and people who keep you informed and let you know what all went down during the service. Would recommend to friends and family. Great service and people who keep you informed and let you know what all went down during the service. Would recommend to friends and family. More

The best with all service centers experienced The AutoNation Honda West Knoxville is the best with all service centers we have experienced. The service representatives are friendly, professional a The AutoNation Honda West Knoxville is the best with all service centers we have experienced. The service representatives are friendly, professional and honest. They always keep good and relax communication with customers and think things on the custom side. They did great services on my vehicle every time. More

The service center was excellent. The service representative was very courteous and quickly processed my request. The car was ready sooner than projected. The service representative fo The service representative was very courteous and quickly processed my request. The car was ready sooner than projected. The service representative found in my records that I still had 2 free services left from the maintenance agreement I purchased when I bought the van. More

Good, easy, no pressure car buying experience. We had a good experience at AutoNation and David was great to work with! He helped us find exactly what we wanted - even when we changed our minds se We had a good experience at AutoNation and David was great to work with! He helped us find exactly what we wanted - even when we changed our minds several times and we are very happy with the Honda Pilot EX-L we finally chose. The dealership worked with us to put together the best deal possible. I highly recommend AutoNation Honda West Knoxville, and David Clendenon. More

Good experience buying new car I had a good experience buying a new Honda Accord Coupe. They appraised my trade-ins without obligation and met my expectations during negotiations- o I had a good experience buying a new Honda Accord Coupe. They appraised my trade-ins without obligation and met my expectations during negotiations- on both car price and trade-in values. Salesman Ed Pernick understood I did not want a lot of hassle/pressure when it came to financing and optional coverages/add-ons... I walked in pre-approved from my own bank. I would buy from that dealership again. More