AutoNation Honda Valencia - Service Center

I used to live in Northridge where I had a great experience with the nearby Honda dealership, when I moved to Valencia I was hoping for a similar one. I have gone to the Valencia dealership twice f experience with the nearby Honda dealership, when I moved to Valencia I was hoping for a similar one. I have gone to the Valencia dealership twice for an oil change, each time they had a list of recommended maintenance totaling to over $1000 for my car. I decided to stop going after the last time, when I was looking over the mulitpoint inspection checklist and noticed they did not fill in my rear brakes check completely, they wrote a note to show me (which they did not). They recommended I do some fluid exchanges and told me that my rear shocks were leaking and needed to be repaired for $425. The Valencia associate then proceeded to recommend a deal they had going on for around $500 that would replace most of my fluids and align and balance my tires as well, BUT if she had bothered to read the multipoint inspection chart she would have read that my tires are fine and do not need any work done whatsoever. When I asked if any of it was covered under my extended warranty, she said no. I proceeded to make an appointment with the dealership down in Northridge where I got the service I should have gotten all along: The associate walked around the car with me, walked me through everything, explained that my rear brakes are fine and will not need replaced anytime soon, and that my front ones in the yellow range (something the other dealership did not share). I did not tell them what the other dealership had recommended be done, let them do their own evaluation, they did do some fluid exchanges, and called to tell me my shocks were leaking but that it was covered under my extended warranty (I did not even have to tell them I had an extended warranty) and they would order the parts right away. The Power Honda Valencia Dealership is terrible, not once did I feel like they actually wanted my business or were willing to make any effort to keep it. The pricing is ok, but not for that kind of service. I would never recommend anyone come here for maintenance, not even an oil change. More

No integrity. Poor quality parts. I'm reviewing the No integrity. Poor quality parts. I'm reviewing the service department. My 100 month battery died after 30 months and they told me my warranty wasn No integrity. Poor quality parts. I'm reviewing the service department. My 100 month battery died after 30 months and they told me my warranty wasn't valid. So after paying $140 for a new battery and installation, they didn't even wash my car!!! I was given a lame story that their machine must have been broken. "Must have been"? They didn't know? Simi Valley Ford would have washed my Honda, even though it didn't say Ford on it! That's not the complete story, so out of fairness, here's the rest. But it doesn't get any better. My battery went out 30 months ago while the van was still under factory warranty and Power Honda Valencia installed a new (100 month) battery. Since this one (also) went bad and Honda paid for it, not us, they wouldn't give us a new battery. They actually said that that was because we could be coming in for a new battery every 30 months!!!!! Are you kidding me? It's a 100 month battery! With Honda written all over it! If you had intended for me to use a replacement battery for only 30 months, why didn't you install a 30 month battery? This is the second time I haven't received a car wash with my service, which is only an insult to the xx injury dished out by their service department by not honoring a warranty with a quality product (that had Honda written all over it). Don't go to Power Honda. Don't buy Honda parts. Find a dealership with more integrity, sells parts they stand behind and EARNS your business. I will. More