AutoNation Honda Valencia - Service Center

Nick was amazing , great customer service all around with him ! But the people who drop off your car when you are finished have a really bad attitude , there was a African American gentleman that was very ru him ! But the people who drop off your car when you are finished have a really bad attitude , there was a African American gentleman that was very rude . I said thank you sir and he rolled his eyes at me and gave me attitude for no reason . The guy looked like he didn’t want to be there and had just rolled out of bed More

Nick was helpful and he took his time reviewing my car. He had a smile and he was professional. He had a smile and he was professional. More

We’ve never had a great experience servicing our car there. There’s been at least two separate times where we got charged for a service that wasn’t performed. It takes way too long for someone to bring there. There’s been at least two separate times where we got charged for a service that wasn’t performed. It takes way too long for someone to bring our car up front. There is no urgency and some employees are not very polite. More

It is always a great experience. From buying to service, Brandon in service was great. Thank you. From buying to service, Brandon in service was great. Thank you. More

I have always had good service at this dealership. Service Manager William is always very pleasant and most helpful. If I ever buy another car it will be here. Thank you for your service. Service Manager William is always very pleasant and most helpful. If I ever buy another car it will be here. Thank you for your service. More

Very accommotating in setting up appointments. Quick service and adequate information on required service issues. Quick service and adequate information on required service issues. More

This is my third Honda. I have been coming here for service since about 2002 (?). I bought a Subaru in 2014 & bought my current Honda in 2021. This is my second service wit I have been coming here for service since about 2002 (?). I bought a Subaru in 2014 & bought my current Honda in 2021. This is my second service with this car (I don't drive much anymore). I've had the same service advisor for my last 2 Hondas. Actually, he is the main reason I bought another Honda, but he is now the Service Manager. I set up my appt with him & he was helping out while I was there. I have always been happy with the service I receive here. However, yesterday they were so busy it took over 3 hours for an oil change. Your shuttle is only for drop offs, they will not pick you up, which is very inconvenient. I spoke with another customer while we were waiting for a service advisor & she said it was like this the last time she came. Also, I had coupons. I was told by my advisor they would apply the best price. When I got home & looked at the invoice, I didn't see any discount. I have a mechanic for my other car who is within walking distance from my house. I am considering taking my Honda to him for the next service. This is nothing against the service advisor, he was extremely nice, he has no control over these issues (except the discount). More

Did not buy car from them. . but Brandon at service is awesome.. good communications and service . but Brandon at service is awesome.. good communications and service More

I have been coming here to service my car for the past 2 years and I am never disappointed. Each service member I've had is very informative about the pricing and maintenance expectations of my car and make years and I am never disappointed. Each service member I've had is very informative about the pricing and maintenance expectations of my car and makes taking care of my car an easy and pain free process. More

I had appointment at 7 AM for the software update. It takes 45 minutes for the job done. Nice work It takes 45 minutes for the job done. Nice work More