AutoNation Honda Valencia

I took my 2018 Honda Accord Sport in on a Saturday morning due to a warranty covered issue that was causing all of the dashboard error lights to illuminate simultaneous and also the car randomly losin morning due to a warranty covered issue that was causing all of the dashboard error lights to illuminate simultaneous and also the car randomly losing power. I had reserved an appointment for 9:30 and arrived at 9:25. Service advisors helped everyone in the order that they arrived regardless of appointment so I wasn’t helped until almost 9:45. Patrick was my service advisor and he seemed polite at check in. He said I would hear from him within 5 hours in regards to the issues. At 2:00 pm the dealership still hadn’t diagnosed my car. I complained that it shouldn’t take 4 hours to diagnose a problem. The 9:30 appointment was basically pointless as I had to wait behind everyone else that had arrived prior to me without an appointment. When I finally received a call from Patrick at almost 4 pm, he informed me that they had to keep the car until at least Monday if not Tuesday. Since it was warranty related I asked them if they were gonna provider a loaner car. He said no, and that giving me my car back wasn't an option because of the liability. Patrick was very rude and unprofessional during our conversation. He referred me to Enterprise who would give me a friendly Honda rate but said they were almost closing and wouldn’t be able to get a rental that day. He didn’t tell me they were closed on Sunday and this I was left careless for work day on Monday. My wife and I both work and we need two cars. Needless to say, Patrick and the dealership but me in an unnecessary bind by so losing minimum information and not attending to my car in a timely manner. He also put me in a bind because he could not tell me when my car would be ready for pick up. The car was ready by Monday afternoon, but at this point the damage had been done. I had a previous bad experience at this same dealership with a standard oil change. I made an appointment At 8:00 am, arrived early and it still took them 4 hours to complete it. For a standard oil change. Never again will I return here for any services. Hopefully the sales department is better. More

My husband and I were completely satisfied with our service technician, Jason Ellis. He was very helpful, professional, honest and friendly! Making an appointment over the phone was quick and easy! service technician, Jason Ellis. He was very helpful, professional, honest and friendly! Making an appointment over the phone was quick and easy! Our car was done in a timely fashion and Jason made sure everything on our concern list was addressed. Also appreciate having the car washed! Thank you again Jason! More

The service guy that took care of me had me in and out so quickly. Very friendly, best experience I've had. Thank you quickly. Very friendly, best experience I've had. Thank you More

Repairs were done quickly, and the waiting area was clean with a great cup of coffee. with a great cup of coffee. More

Very helpful! I had a very satisfying experience with every one involved. I needed help with transportation home and Tina was kind enough to help me with that. Le I had a very satisfying experience with every one involved. I needed help with transportation home and Tina was kind enough to help me with that. Let me know frequently how the work was progressing. Couldn’t have had a better experience! More

Very kind and caring during a very stressful situation. Tina was amazing and made me feel comfortable that my car will be taken care of and made safe. Tina was amazing and made me feel comfortable that my car will be taken care of and made safe. More

The guy who was explaining everything that need to be fix is an awesome guy. Very accomodating!! is an awesome guy. Very accomodating!! More

Great timely service! Making an appointment online was quick and easy. Will be coming back. Making an appointment online was quick and easy. Will be coming back. More

Edwin service rep was amazing and answered all my questions I had with no hesitation questions I had with no hesitation More