AutoNation Honda Valencia

Horrible, incompetent sales; service dept was pretty good. The service department is good; they have shuttle service and for the most part, no issues (Jennifer is great, she got promoted to service dept). Just The service department is good; they have shuttle service and for the most part, no issues (Jennifer is great, she got promoted to service dept). Just only sometimes there is no driver or takes a long time to get one so you're waiting a bit but not a big problem. Service provides some discounts sometimes and the staff are great. Its the sales department that is xxxxed up, despite me buying two cars from them previously: Sales Manager or General Manager (Matthew? asian muscle dude) once gave us a great price on a car and so he was friendly and great. But next time there were scratches in another new car we bought and he said he would fix it for free; when we came back he denied saying it and charged us. Bait and switch? Next time I have to get something in writing. Robin Pilgreen is probably new and has no idea what shes doing but she is friendly and tries to provide great customer service. They did a bait and switch on me, told me that I had the car I wanted then 3 hours later showed me a car that did not have the correct color based on my specifications. Idiots. Received an email from manager John Turja asking how he can help and when I replied I didnt receive any response. Might be an automated email. That's xxxxed up; dont send emails to customers if you dont intend to do something about it or even have the decency to reply. They also did a bait and switch on my mom who I made the big mistake of referring to them. John Christophy is friendly, helped us get a car before, and is persistent. He gets to the point and doesnt xx. But he told her they had the car she wanted then asked her to come in. She drove 30 miles at 8pm during the holidays to get to the dealership only to find out the car she wanted was the wrong color and the price was wrong as well. Sam DiMaggio manager sent an email asking how he can help and when I replied I didnt receive a response. In the 5 years I've been dealing with Autonation Honda Valencia, I've dealt with a lot of their staff; from Sonny, to Robin, to Jennifer, to John, to Eddie, and Jacob, etc... For the most part they are great. But it only takes a couple of bad apples to ruin the bunch. More

Terrible trap I had to fight to get my transmission fixed and to get a rental car for the 2 months they held my vehicle. Terrible service and offer no help for my w I had to fight to get my transmission fixed and to get a rental car for the 2 months they held my vehicle. Terrible service and offer no help for my warrenty information. More

Excellent service! Our experience with AutoNation Honda in Valencia was excellent, comfortable and not pushy (which I hate) like other dealers. Christian Herrera is th Our experience with AutoNation Honda in Valencia was excellent, comfortable and not pushy (which I hate) like other dealers. Christian Herrera is the best! Happy! More

BEST CAR DEALER I Have Ever been to Auto Nation's Customer service is the best, Internet sales consultant Bryan Gelfand helped us get our new Honda Civic Ex 2017. Gave us exceptional cus Auto Nation's Customer service is the best, Internet sales consultant Bryan Gelfand helped us get our new Honda Civic Ex 2017. Gave us exceptional customer Service at all times, prompt email reply's, real and firm prices. Adriana the finance Manager was also very patient as we read through our contract. My husband and I will definitely be back in the future. This dealer never lied to us or gave us the run around. Thank you Auto Nation!!! :-) More

Excellent Service I love this place The people hear are so nice not pushy at all Brian made it quick and painless to lease a Honda Hatchback Sport which I Love by t I love this place The people hear are so nice not pushy at all Brian made it quick and painless to lease a Honda Hatchback Sport which I Love by the way More

Overall easy process and great service. I was in the market for a 2017 Honda Civic Hatchback Sport Touring, and did a ton of shopping around. Autonation Valencia easily stood out as the most I was in the market for a 2017 Honda Civic Hatchback Sport Touring, and did a ton of shopping around. Autonation Valencia easily stood out as the most eager to help me. A handful of other dealers almost refused to negotiation with me once they realized I knew what I was doing and would not be "put together." Instead of doing the same, Autonation continued to work until I was absolutely happy with the deal. My salesman, from the internet department I believe, was Dave Stallcup. He's a cool, stand-up guy. He never once pressured me or tried to change my mind as to what I really wanted. He even stayed late until I was off work and could commute over to Valencia to close the deal. I am beyond happy with my purchase. Thanks, guys. More

Good experience Bought a cert pre-owned auto at about the price I initially wanted to pay. Car require some touch up which should be taken care of shortly. Bought a cert pre-owned auto at about the price I initially wanted to pay. Car require some touch up which should be taken care of shortly. More

Worse customer service I was here since 9:30am throught 12:30. I came to get a car wash. Brandon just left my car unattain. Nerver again i'm coming here to get a car wash. I was here since 9:30am throught 12:30. I came to get a car wash. Brandon just left my car unattain. Nerver again i'm coming here to get a car wash. More

Great dealership! Great dealership to work with when looking for service and help. I found their managers to be helpful and compassionate when trying to earn my busines Great dealership to work with when looking for service and help. I found their managers to be helpful and compassionate when trying to earn my business. More

Failed to order parts for Recall appointment I contacted a service writer regarding the airbag recall. He said he ordered the part and gave me an appointment for the repair. Upon arrival after I contacted a service writer regarding the airbag recall. He said he ordered the part and gave me an appointment for the repair. Upon arrival after a 40 mile trip, I was told that no one had ordered the part. Another one was ordered, however, no one advised me when it was received. After a few days of waiting for a call, I called the service writer and he told me that the part had arrived but apparently no one called me. The 45 minute repair job took 7 hours. On the way home, I discovered that my temperature gauge no longer works. It was 108 degrees and it indicates 86 degrees. I tried to call the service department, however, no one answers the phone. I left a message on service manager's machine, however, he has not yet returned my call. Not very impressed with their operations. More