AutoNation Honda Valencia

The customer service personnel are kind and professional. My Accord was serviced and was ready for drive away in a very short time. I was surprised to get the call my car was ready so quickly. My Accord was serviced and was ready for drive away in a very short time. I was surprised to get the call my car was ready so quickly. More

Great people and service, attended to all my needs. I would recommend my family and friends to get service with Honda. I give them 5 stars. would recommend my family and friends to get service with Honda. I give them 5 stars. More

I waited for my car while they were doing the oil change they were fast, excellent customer service, very polite, they answer all my questions and I will say that the service was great. They even washed my they were fast, excellent customer service, very polite, they answer all my questions and I will say that the service was great. They even washed my car! very satisfied! More

Dealership is over 70 miles from our home. Brought car in for the second time to have the ac fixed. Although our appointment was scheduled by them months ago and we’re told it would only take a few hours, w for the second time to have the ac fixed. Although our appointment was scheduled by them months ago and we’re told it would only take a few hours, we arrived and were told they were short staffed and would need the car all day. Knowing we were coming from so far away, why didn’t they call and let us know about this change?? This dealership is over an hour by freeway from our home. My husband’s is recovering from recent hip surgery three weeks ago and is scheduled for a heart procedure in three more weeks. He simply can’t sit in a service area all day long! Dispute being surrounded by thousands of cars, our request for a loaner vehicle was refused absolutely. ‘Jason’ was more concerned with getting in the last word than on helping us. He said we could wait or drive back down another time. And this is with an AC system not working while we’re having an extreme heat issue here in SoCal. Apparently, Jason didn’t think that could be a problem considering my husband’s health condition. Or he just didn’t care. Finally spoke with the manager who agreed to accelerate the work and promised it would be ready within the time frame (2-3 hours) we were originally told. Again, a loaner wasn’t even an option. Seems like despite having control of thousands of vehicles, Honda Valencia is incapable of spending a few dollars to provide the level of service we get readily from the Dodge dealership where we purchased our truck! So we’re sitting, waiting, hoping for the best. Based on how we’re being treated today, I would never recommend this place. There are too many other places to buy a car to do business with a place that cares so little about customer service. Do yourself a favor and go elsewhere. More

I have never had any problems with the service department. No matter which service advisor I have had over the years, they are always honest, friendly and helpful. department. No matter which service advisor I have had over the years, they are always honest, friendly and helpful. More

Our sales person, Arlette Canaan was AMAZING!! She wasn’t pushy at all and was extremely helpful and friendly. The lack of stars is because while we were waiting for financing, we heard a man yelling. When w pushy at all and was extremely helpful and friendly. The lack of stars is because while we were waiting for financing, we heard a man yelling. When we turned around to see what was happening.. it was the sales manager, Carlos Cortez fill on yelling at a salesman. Belittling this man in front of a building full of co-workers and customers. Mr Cortez was yelling choice words at this salesman and it was just extremely uncalled for, tacky and honestly if we had any dealings with Mr Cortez, we would have walked away and taken our business elsewhere. We ended up seeing this sales man outside and told him that what happened was unprofessional and we apologized to him for Mr. Cortez outburst. More

Their service department manager really doesn’t care about providing good customer service. He could care less if he lose you as a customer. Very disappointing! about providing good customer service. He could care less if he lose you as a customer. Very disappointing! More