AutoNation Honda Valencia

Exceptionally Poor Service Despite a Good Deal My recent car-buying experience at Autonation Honda Valencia was exceptionally poor, despite ultimately getting a good price on the car for my son. U recent car-buying experience at Autonation Honda Valencia was exceptionally poor, despite ultimately getting a good price on the car for my son. Unprepared and Misinformed Staff We scheduled a 1:00 PM Saturday appointment, but the salesperson was completely unprepared for our arrival. After the test drive, the first issue arose when the salesperson incorrectly insisted the dealership did not accept outside financing. When we stood firm on using our own financing, he abruptly walked away, ending the conversation. Unnecessary Obstacles and Time Wasted I contacted the dealership the next day and was told by the acting General Manager that outside financing was, in fact, accepted. I returned to purchase the car with our USAA pre-approved loan. However, the new salesperson then insisted on running a credit check, claiming it was required to complete the sale despite the pre-approval. He repeatedly questioned my refusal to have my credit run and pressed for a dealership check. The entire process was only resolved when the Finance Manager finally intervened. I wasted three hours sitting at the dealership for a transaction that should have taken 45 minutes. The misinformation, lack of preparation, and sheer lack of knowledge displayed by more than one salesperson completely soured the experience. We got a good deal on the car, but the poor customer service ensures we will not return. More

Very easy and quick. Everyone was very helpful and knowledgeable. I was underwood what I was signing and my questions were answered. Everyone was very helpful and knowledgeable. I was underwood what I was signing and my questions were answered. More

Great dealership and customer service. Reasonable deals and easy to work with. Would highly recommend Reasonable deals and easy to work with. Would highly recommend More

Zachary goes above and beyond his job duties when asked where we stand in regards to how much longer it's going to take he immediately stood up and went to the back to find out instead of picking up the ph where we stand in regards to how much longer it's going to take he immediately stood up and went to the back to find out instead of picking up the phone he did it himself. More

Services were quick and professional. Service advisor was polite and knowledgeable and made me feel comfortable and easy. Service advisor was polite and knowledgeable and made me feel comfortable and easy. More

One of the nicest people I have ever dealt with at a car dealer! Usually when you visit a car dealership you have to walk in with your guards up because they are ALWAYS trying to charge you the most ridicul dealer! Usually when you visit a car dealership you have to walk in with your guards up because they are ALWAYS trying to charge you the most ridiculous deals but the people that I saw here are actually very honest! They offered a deal that I could accept without breaking the bank and didn’t have to do the annoying back and forth bargaining to lower the prices. The process was very smooth and I got the car that I wanted. Definitely recommend this place! My car salesman was Ric and he was super helpful and actually called the next day to see if I have any questions on the car or need help with anything! That is a RARE thing, because most sellers as soon as you sign the paperwork they are out of the picture and out there to hunt the next customer but not Ric. I also wanted to thank Mr. Carlos the manager. He actually took the time to get out of his desk and congratulate me on my new car. You will be treated like family here rather than just a customer. Other dealers must visit this place to learn how they should handle business! More

Rick Murray was great, he got things done quick. Need a car, go see him. Need a car, go see him. More

This dealer not only sells their products but also makes their customers satisfied with their purchase. their customers satisfied with their purchase. More

Excellent service, [Sanjay Gupta] was incredibly helpful, patient, and knowledgeable. He answered all my questions and made the whole process smooth and stress-free, The dealership itself was clean and organ patient, and knowledgeable. He answered all my questions and made the whole process smooth and stress-free, The dealership itself was clean and organized, More