AutoNation Honda Tucson Auto Mall

Service dept is great with the exception of a 2 hr wait for an oil change with an appt. for an oil change with an appt. More

Matt was outstanding and made the process super easy! I would definitely by from AutoNation again! would definitely by from AutoNation again! More

Tredell did a great job of communicating with me on the progress of my vehicle getting serviced. I believe he gave me sound advice and did his best to fulfill my wishes of getting the cruise control checke progress of my vehicle getting serviced. I believe he gave me sound advice and did his best to fulfill my wishes of getting the cruise control checked. (I found that the vehicle, a CRV, was intentionally programmed to slow down if you were behind a vehicle. I thought something was wrong with it. Although,I do think it slows down at a distance from the next vehicle which is too far away. I checked it again on the freeway after the visit.) He wore his mask appropriately, which one of your service providers does not do. I will ask for this young man again at my next visit. BTW,I have no idea if they sanitized anything in the vehicle, thus, I did not rate this. More

The person who sold us our Honda passport misrepresented the capabilities of the car. He didn’t know some of the details of how the cruise control worked. The service department couldn’t “fix” the cruise co the capabilities of the car. He didn’t know some of the details of how the cruise control worked. The service department couldn’t “fix” the cruise control because the system programming was never capable of doing what the salesperson said it could do. we are now working with the dealership’s GM to buy the vehicle back. Horrible experience. Spent over $40K on a new car and it doesn’t do what it’s supposed to do. More

The new phone service is awful. Please go back to direct call to local service team. I needed to get a hold of the local team as I was having my car towed to the dealership. I called many times and was call to local service team. I needed to get a hold of the local team as I was having my car towed to the dealership. I called many times and was only allowed to talk to a third party in a foreign country. Finally I got a call from the dealer because I was “late” to my appointment. But really my car had been towed the day before and keys were left with….still not sure. They could not find my car. I called the tow company (they answered locally) and told me they where they left it. Then guess what!?!? Multiple attempts I could not get back in contact with the local shop to inform them where the car was placed. Finally 5 hours later a someone new locally called and said they had my keys and were going to get the work done on it. I want to give this a 1 star rating but the actual local team is great. Once you can get a hold of them. Please go back to allowing the local team take calls directly. More

Good service, but the phone system needs an upgrade. It was very difficult to make the initial call for an appointment. was very difficult to make the initial call for an appointment. More

Phone system is horrible for setting up service appointments. However, Greg in service is great. He is precise, dedicated, personable and prompt. Parts department is also very professional. Do appointments. However, Greg in service is great. He is precise, dedicated, personable and prompt. Parts department is also very professional. Do yourself a favor and quickly revamp your telephone system, before you lose business. If you are attempting to cut costs, initial interactions, are not the way to do it. More

Service was great and vehicle ran smoothly. Will return for next service and front brake replacement. for next service and front brake replacement. More

Great service, definitely will be going back for more major services. I never felt pressured to buy anything. They explained to me my alignment issue and My car feels great now! major services. I never felt pressured to buy anything. They explained to me my alignment issue and My car feels great now! More

The Gentleman that serviced my vehicle was very good. Your phone service appointment schedule was on point Your phone service appointment schedule was on point More