AutoNation Honda Tucson Auto Mall

I am very pleased with the friendly service I received from Gregg in my last visit to Auto Nation. I received prompt service and attention to my car needs and my car was ready when he said it was going to from Gregg in my last visit to Auto Nation. I received prompt service and attention to my car needs and my car was ready when he said it was going to be. More

Gregg, Assistant Service Manager had a busy day but took time to answer my questions. time to answer my questions. More

Met at door at appointment time, comfortable waiting room, updated on service and options, fair price room, updated on service and options, fair price More

Had such a great experience. Will definitely recommend. Joe is a great salesman very helpful. Joe is a great salesman very helpful. More

We dropped off the car for the first regular oil change since purchasing it, and were told that it would be 1-2 hours for the work, and that we would get a call to tell us if oil changes are included in ou since purchasing it, and were told that it would be 1-2 hours for the work, and that we would get a call to tell us if oil changes are included in our warranty, and then we would receive a call when the car was ready. After three hours we called the Service department, and were kept on hold interminably. Then we called New Car Sales and couldn't get through to anyone. We pressed "0" to get to the operator, but the line just went dead each time. So we drove to the dealership to see when the car would be ready. We were told the car had been ready - we just didn't receive any call. And the oil change was not included in our warranty. All in all, a disappointment. More

Prompt and friendly service at this dealership. The rep I dealt with ,Greg, was very courteous. dealt with ,Greg, was very courteous. More

The sales staff when we bought our 2020 CR V was helpful and efficient. We bought the protection plan and just had our first service. It went very smoothly. We had been told that regular service appointm and efficient. We bought the protection plan and just had our first service. It went very smoothly. We had been told that regular service appointments would not be “jiffy” so we dropped the car off and returned later in the day after being called to say the work was done. No surprises. We’ll done. More

They couldn’t work on my vehicle. Evidently they don’t have the equipment to service buick models and were unable to run a diagnostic to see why my check engine light is on, because they don’t have the ri have the equipment to service buick models and were unable to run a diagnostic to see why my check engine light is on, because they don’t have the right tools. So basically, the warranty through the dealership that I purchased for the used vehicle that Autonation sold to me in July, is 80% useless. They could’ve told me this before I made the trip from Sierra vista and wasted gas. So now I have to go outside the warranty and pay out of pocket just to see what and why my check engine light is on. I’m not 100% dissatisfied. Cus the customer associate was very apologetic and it’s not in their control for not being given the tools they need to assist customers with used vehicles that they sell. I would still recommend Autonation if you need a used vehicle or new, for other reasons, just make sure you ask the right questions when they offer additional warranty. More

Great customer service. Was in and out. Took the time to explain what was needed for my car. explain what was needed for my car. More

I have been an Autonation customer for over 15 years. I have found their service to be consistently dependable and advice excellent. have found their service to be consistently dependable and advice excellent. More