AutoNation Honda Thornton Road - Service Center

Joseph listened to me and clearly understood I was there only for an oil change. He quoted the special that was being offered. He also managed my expectations stating my wait would be 1.5 hours - which I only for an oil change. He quoted the special that was being offered. He also managed my expectations stating my wait would be 1.5 hours - which I think is unreasonable for an oil change! This was not his fault, it was a staffing issue. All in all the service was performed, Joseph was understanding, BUT I arrived at 127p and left at 330p. That is unacceptable for a simple oil change! I expected to be in and out. I would recommend this center but suggest having a clear understanding of the length of wait before making your decision. More

Joseph was my service writer and he wasn’t pushy, but informed me on somethings that might need to replaced in the future. The techs do a good job on the oil change. The day I went it was busy, but I sti informed me on somethings that might need to replaced in the future. The techs do a good job on the oil change. The day I went it was busy, but I still was in and out in a reasonable amount of time for everything that gets done on the multi point inspection. More

Awesome Customer service and very dependable mechanics, clean waiting room with free coffee and lots of space clean waiting room with free coffee and lots of space More

Excellent Service! ! I’ve been with Honda since 2008 and this dealership is the best out of all of them, especially the service department. No long wait time. My Service ! I’ve been with Honda since 2008 and this dealership is the best out of all of them, especially the service department. No long wait time. My Service Advisor Ashley is the best!!! More

Dependable, friendly, professional. Work is done in a timely matter. Service advisor listens to your concerns Work is done in a timely matter. Service advisor listens to your concerns More

Told me the part would be in but it wasn’t. I wasted 3 hours getting there, waiting…. I wasted 3 hours getting there, waiting…. More

Service was friendly and completed within 2 hrs. I would recommend the device to others I would recommend the device to others More

They kept me informed every step of the way about what was wrong with my vehicle. They were very efficient and not making me wait all day in order to get the repairs done. Everyone I dealt with was also e was wrong with my vehicle. They were very efficient and not making me wait all day in order to get the repairs done. Everyone I dealt with was also extremely friendly. More

I appreciate the attention to details and the patient answering of my questions. I have been a customer since 2010. Honda on Thornton Rd has done an excellent job of helping me keep my cars in excellent answering of my questions. I have been a customer since 2010. Honda on Thornton Rd has done an excellent job of helping me keep my cars in excellent condition. One area of improvement might be providing secretarial assistance for the Service Advisor. The waiting area is comfortable and clean. I missed the popcorn but I understand the need to be careful. More

It was just ok, no 4 or 5 star experience. Employees kept walking back and forward while waiting and no one greeted me or any other guests/customers. I think I waited too long for an oil chang Employees kept walking back and forward while waiting and no one greeted me or any other guests/customers. I think I waited too long for an oil change.2 1/2 hours. No WOW experience. More