AutoNation Honda Thornton Road - Service Center

September 16, 2023 Sage Marie Assistant Vice President, Customer Experience American Honda Motor Company, Inc. Huntington Beach, California, Dear Mr. Marie: It is with some sadness I President, Customer Experience American Honda Motor Company, Inc. Huntington Beach, California, Dear Mr. Marie: It is with some sadness I am sharing my recent experience with you. As a loyal customer, at regular service intervals, I have been faithfully brining my automobile for service, even though I had a choice to take it at multiple shops who could have done the work. I believe in and had the highest level of trust for Honda’s brand; “you would take care of car, the mechanics are trained and knows this brand, inside out and I’m in good hands” How far from the truth, my latest experience has proven to be. I took time away from work to have a simple oil change and this was anything but simple. As I was leaving, I felt my car dove differently (I was hearing a different (rumbling) sound coming from under the hood) but I was pressed for time and did not return to the shop. However, the next day I brought the vehicle back and was informed that I had a very bad oil leak-oil was spilled all over the engine and I should consider getting it fixed immediately. The service rep escorted me to the garage because he and the mechanic was not hearing the noise but did point to the leaked oil on the floor and seem to be pressing me to have them fix the problem. I asked, why wasn’t this problem pointed out to me on yesterday, but they had no answer, only that the fist step in trying to fix it is to do a test with a dye to locate its origin. At this point my defenses were up and I wandered if they were trying to exploit a senior citizen. I turned down their offer and made up my mind to get as second opinion (something I’ve never had to do because of my confidence in the mechanics at the Honda dealership. I was disgusted and felt betrayed and manipulated as my trust level quickly decreased. It was suggested, by another mechanic to keep a watchful eye, by putting paper under the car to catch any leaks because he believes they probably put too much oil in the reservoir and didn’t tighten the cap but then re-tighten it the next day, because the oil stop leaking (no other mechanic worked on the car, since bring it in). To this day, there is no oil leaking from my car. This is a clear case of trickery and or dishonest act for financial gain. As a senior citizen, I am very deliberate about where and when I spend my money. I intensely researched this car and its company brand before purchasing it, but to my surprise, I experience a clear case of negligence or an attempted extortion and I am outraged. I was contacted by someone to share my opinion about my latest experience and was offered a change to win $100. If I would take time to complete a survey outlining my experience but was so disgusted, I refuse to participate because I wised to inform you of my experience. Disappointed former customer, Jacqueline Jefferson More

Good: They had me in and getting info quickly. Comfortable lounge. Bad: Estimated it would take 2 hours, it took 4 plus. Contact told me the part that needed replacement is under the engine a Comfortable lounge. Bad: Estimated it would take 2 hours, it took 4 plus. Contact told me the part that needed replacement is under the engine and I can see it plainly right on top and in front. Hmmm. Outrageous quote for repairing/replacing mysteriously floating part. Somehow my debit card was over charged $300.00+, Card company said it was their mistake. Hmm. More