AutoNation Honda Thornton Road - Service Center

Terrible service and product First off this is the lowest of the low and that speaks volumes considering that’s it’s a car dealership. Sales are awful and pushy and will try to sc First off this is the lowest of the low and that speaks volumes considering that’s it’s a car dealership. Sales are awful and pushy and will try to screw you so fast with no regard to anything but their own pockets. Then they sell a brand new 2017 Honda CR-V and the gear shifter falls apart, because they use cheap and flimsy plastic and don’t take responsibility for their bad product. Stay away from this place. More

Customer Service in Service Department. I took my Daughter-In_Law car in for service, oil change and the Service Advidor Mr. Denzel Grand told me the transmission fluid need changing and the I took my Daughter-In_Law car in for service, oil change and the Service Advidor Mr. Denzel Grand told me the transmission fluid need changing and the tech. found a nail in one of the tires. We received great service, and very courteous service. More

If the Director Does it, Leaves a Lot to be Desired! The below is the response I received from the Service Director at this location. Following will be my reply to him. Check it out! Service Director The below is the response I received from the Service Director at this location. Following will be my reply to him. Check it out! Service Director's email to me . . . Thank you for servicing your vehicle with us at AutoNation Honda Thornton Road! We greatly appreciate your patronage and we look forward to working with you. We want to make sure that we exceeded your expectations and provided an overall service experience here today that you feel was excellent. If you feel that we have not done our job in such a manner that you would not return for service or would not recommend us to a friend, a relative, or a co-worker wanting to service or maintain their Honda, please advise and allow us the opportunity to correct any failures and shortcomings. James Lawson Service Director 678-945-2200 My reply as a result of his email . . . So, you do exist, huh? I've NOT heard from you till now. You want an answer to your question, really? Well, here goes . . . Yes, it was a terrible and horrible experience; especially, dealing with Amy. And no you didn't meet my expectations nor did she. I even left a message for YOU, the service director, to call as a result. And today I'm still waiting for that particular call. So, if the director doesn't care how a customer is being treated, I can't expect the service representative to give a darn. Now, can I? See, you've listed your number as a callback. What is that about? I'm still waiting for YOU to extend the curiosity to me. Really, does Lynn Freeman (General Manager) know how customers are being responded to OR not being given a response back once a concern is lodged? Thanks to Ron (Sales Manager) for trying to take the sour taste away and being a person of his word. He offered to give a callback . . . checking on how things were going. Oh yes, I got his call back (even though it didn't occur in his department). Oh, your assist manager I'm still trying to figure out his role. It was like he was forced to speak with me (although he didn't want to). Matter of fact, I had to get some clarity from him . . . if he really wanted to assist me (us). He was so meaningless I can't even recall his name. By the way, I'm appreciative of Amber and the quality of service she extends to her customers. Perhaps, your Reps should take lessons from her on how to treat and service customers. Better yet, we (customers) need more Ambers on your team in order to receive quality service, as we spend our hard earned $$$$. Truly, need I say more? (Nina) A dissatisfied loyal customer More

Honda Service Process was fast and smooth. Problem resolved first visit, I had an appointment and I arrived early the service department was great was checked in ea Process was fast and smooth. Problem resolved first visit, I had an appointment and I arrived early the service department was great was checked in early :) and car was ready in no time! Would definitely come back and refer family and friends. Thank you Honda More

Excellent Warmly greeted by the manager. They have the best waiting room and everyone that I met was very kind and courteous to me. I will come back on my next Warmly greeted by the manager. They have the best waiting room and everyone that I met was very kind and courteous to me. I will come back on my next check up. More

The worst service department in Georgia A visit to this location was an absolute nightmare! Customer Service was really bad, the wait time was excessively long and the long list of things th A visit to this location was an absolute nightmare! Customer Service was really bad, the wait time was excessively long and the long list of things that needed fixing was manufactured in order for them to overcharge and pad your bill with unnecessary charges. General Manager. Lynn Freeman, not available to help with concern because too busy playing golf. It's not about customers first as their ads state. It's about how much we can charge the customer so we can pay for those ads. More

Worst service department I have ever been to By far the worst service department I have ever been to. Sadly this is the nearest Honda dealership to me even though it is almost an hour from my hou By far the worst service department I have ever been to. Sadly this is the nearest Honda dealership to me even though it is almost an hour from my house. Because of the distance I have been stuck using them for my factory servicing. I have brought my odyssey there three times and had horrible experiences each time, but will only speak to the worst two. Experience 1: The first time I came in I needed to have some recall work done and while I was there wanted to go ahead and have the brakes done. I made an appointment for Saturday morning at 7 am, was there ten minutes early, and gave them the car. I went to the waiting room to wait as I was told it would not be too long of a wait. I got restless and walked around, behind the building I found my car sitting there, not being worked on. This was 45 minutes after I had gotten there. When I confronted the service person about this they told me that the service techs don't even get there until 8 am. So I was there an hour longer than I needed to be. On top of all this the staff was not apologetic and was a bit rude when I spoke with them about this policy of setting appointments when the techs are not even there. Experience 2: The last time I had my car serviced there they replaced the power steering pump. It was not that long ago and it was making noises and not doing its job well so I called in to ask if it would still be covered under a warranty due to how long it had been. The woman I spoke with said that if it was hard to steer that it would be covered under a campaign and that I should bring it in. I made an appointment for the next morning at 7 am. While I was on the phone I mentioned that there were a couple recalls that I had gotten letters about that also needed to be taken care of. I arrived at 7 the next morning and waited almost 20 minutes before a service person helped me check in my car. As he was checking me in I noticed that the only work listed was the power steering, not the 2 recalls. When I mentioned that the service adviser wrote it all up and said "your dropping it off right?" I said no and he was surprised and told me that the two recalls take most of the day to fix. Because of this I said never mind to the recalls and just take care of the power steering. After 3 hours of waiting I realized that the service tech was performing the work I specially said not to. I was there for 4 hours waiting and no one seemed to care. The worst part of this whole process was that they did not even fix what I came in for and told me that there was no warranty on the power steering pump. When I was looking for someone to actually listen to my complaints a sales manager tried to help me but was not helpful. LONG STORY SHORT, THEY DON'T LISTEN, TAKE FAR TOO LONG TO HELP YOU, AND DON'T CARE ABOUT YOU OR YOUR TIME. AVOID THEM AT ALL COSTS! More