AutoNation Honda Thornton Road - Service Center

I did not purchase my 2018 Ridgeline from this dealer, but have had my service done here since it is closer to my home. Today is the last service I will have done here. When I called to schedule service I but have had my service done here since it is closer to my home. Today is the last service I will have done here. When I called to schedule service I was on hold for 30 minutes before a real person answered the phone. When I finally talked with the representative they had no idea what the service indicators on my dash board meant (B 1 3) after being put on hold again for 15 minutes, they came back and said the they were for oil change and tire rotation. I also had a recall notice about my bed cover, back on hold again for 15 minutes then told they had to order a part, back on hold to see what time part would be in. Scheduled appointment, took vehicle in waiting w hours for oil change and tire rotation then told part for bed cover needed to be ordered. Service rep check and the part was here - back to waiting for vehicle again. Asked how long it would take to replace the recall part and was told they do not know. This is the 3rd Honda vehicle I have owned. I have had my service work done at other Honda dealers but came here since it is closest to my home. I will never come back here for anything. The phone reps are rude, the service advisor (Amber Smith) does not have a clue and made me feel like it was a bother to help me. I am in the market to replace my 2018 BE Ridgeline with a new model, and would not consider dealing with this dealership. In fact I will no longer continue my service here. When I think back the last time I did service here I had a similar experience. As a long term Honda customer I expect and have had much better experience at other Honda dealerships. As I compose this review setting in the customer waiting area an employees dog came out of his office and went to the bathroom on the floor in the customer waiting area... while a small child ran away from the large dog screaming. I am done dealing with AutoNation Honda Thornton Road! More

The worst experience I have ever had at a service department. Honda AutoNation off Thornton road. Their service repair is awful, poor workmanship. My Honda Odyssey went in for routine maintenance and department. Honda AutoNation off Thornton road. Their service repair is awful, poor workmanship. My Honda Odyssey went in for routine maintenance and came out a mess with us having to return 4 times so far! More

I Need Help! Please Someone Contact me!Hello and Good I Need Help! Please Someone Contact me! Hello and Good evening. On October 19th 2020 I arrived at Honda Autonation in Lithia Springs GA to have I Need Help! Please Someone Contact me! Hello and Good evening. On October 19th 2020 I arrived at Honda Autonation in Lithia Springs GA to have my new Honda Fit's body paint looked at for a fix. Jeffrey Bernette took pictures, and I was told that I would be contacted probably by Amber Smith. I have left a few messages for Amber Smith to see how my claim is coming, no return phone call nor an email from her. I have even emailed Jena and she pointed me in the direction of Amber Smith as the person that can help me. I have received no follow up since I brought my car in on October 19th. I am so disappointed! I love my Honda Fit LX that I bought brand new Memorial Day weekend this year at this location; unfortunately when I was polishing my car, I found two places on my car that have a paint defect that needs to be fixed. I only have less than 2000 miles on the car! I originally gave Honda Autonation in Lithia Springs a wonderful review for the purchase of my car. As far as a follow up for a problem with my car, I give them a thumbs down. How hard is it for someone to contact me? I am so over this! I would like the General Manager's email and phone number please so I can get some help. Thank you, Linda Hawkins CPS CEO and Founder Haven Manor Inc. More

Back in July of 2019 I had my vehicle a 1998 Honda Accord V6 towed to that facility to have issues diagnosed. After leaving my car in their care, I was told I needed a new transmission which would cost me in V6 towed to that facility to have issues diagnosed. After leaving my car in their care, I was told I needed a new transmission which would cost me in the amount of $5,277. By the service advisor first name Amy. I immediately had my car removed from that facility and had it towed to Advantage Automotive on u.s. 41. They diagnose the problem as being a clogged catalytic converter. Which was substantially less than a new transmission. I have now driven the car over 2000 miles since they replaced the catalytic converter. I waited a significant amount of time to determine if Advantage Automotive was right! Apparently they were. Now either AutoNation Honda on Thornton Road was trying to cheat me or they are totally incompetent either way the public should be made aware. I posted this information on the AutoNation Honda Thornton Road visitors post section of this page they removed it. Nothing that I have claimed is untrue. They will have to remove this post in order to remove these comments. Their customer relations department has reached out to me but I think it's important that the public be made aware of these deceptive practices that they engage in. You're better off taking your vehicle to Advantage Automotive on u.s. 41 More