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AutoNation Honda Thornton Road - Service Center
Lithia Springs, GA
453 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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453 Reviews of AutoNation Honda Thornton Road - Service Center
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August 09, 2021
I took my Honda Crv in because when applying brakes I felt pulsating in the brake pedal. Within the last 12 months, I had my brakes, an alignment and some part for the boot. I am thinking why would ro felt pulsating in the brake pedal. Within the last 12 months, I had my brakes, an alignment and some part for the boot. I am thinking why would rotor need to be turned so soon. The took my car back and about two hours later my car was done. I asked was it the rotors? He said yes they had to be turned. I was charged nothing. So, I am thinking it was warranty issue or they did something wrong during my last visit. I do have a complaint about the Ladies' restroom. The Ladies' restroom needs some updating. The stall door have no hooks to hang a purse or coat from. Some doors do not latch or it is not operational. But the restroom was clean. More
by KS
Employees Worked With
Dont Remember
August 06, 2021
This was a better visit then in the past. I was able to get in wait for my car and get out in a reasonable amount of time. I did have a wheel stem CAP missing from my tire when I left. I hope that will No get in wait for my car and get out in a reasonable amount of time. I did have a wheel stem CAP missing from my tire when I left. I hope that will Not cost me when I return and as for it to be replaced. More
by Cina
Employees Worked With
Torrence Moore
August 04, 2021
Had my car in for an oil change and to repair 2 recall issues. Horrible service. Had walked outside after 3 hours, saw my car was ready, went back inside to wait on Jose to notify me. Waited at least a issues. Horrible service. Had walked outside after 3 hours, saw my car was ready, went back inside to wait on Jose to notify me. Waited at least another 30 minutes, walked out and inquired about my car being ready. He said he didn't have the paperwork (rudely). I went back inside and waited another 30 minutes when he finally came and got me. I spent a total of 4-1/2 hours there and that was with an appointment scheduled. More
by syarbrough
Employees Worked With
Jose Revuelta
August 01, 2021
If you have to use a dealership, this one is fine. The wait was over twice what I expected and 35 minutes over their estimated time and an oil change cost over 20.00 more than I pay somewhere else. I wen wait was over twice what I expected and 35 minutes over their estimated time and an oil change cost over 20.00 more than I pay somewhere else. I went there for a recall so I had no other options. More
by pjrichardson13
Employees Worked With
Terrance
July 28, 2021
was a terrible experience. I needed an oil change and had some other questions. After waiting for 2 hours for an oil change (and I did have an appointment), I had some questions about my 40k mile service. My some other questions. After waiting for 2 hours for an oil change (and I did have an appointment), I had some questions about my 40k mile service. My “advisor” did not have time to answer any of my questions and just said he would take care of it on the next visit. My car has 45k miles! He was too busy to just take 5 minutes to listen to me and make me feel valued. He took no time with me. I was just another number to check off. I also usually get asked to “give” them 5 stars. They never do anything to earn that. They just say they want and need 5 stars. He did not do that. He didn’t say or do anything else. Terrible experience. I will go back because they are a Honda Auto Nation and a regular Honda dealership won’t honor the service package I purchased with them. Trust me, I’ve tried. Bad experience every time I’ve ever been. Go buy your Honda somewhere else and let someone who values you as a customer take care of you. More
by Kim.thornton79
Employees Worked With
Started with an R.
July 24, 2021
I had an appointment to get my car serviced at 11:30 AM. I called and I spoke to the service manager name Tim. I explain to him my situation that I really need to be seen earlier. He told me to come on in I called and I spoke to the service manager name Tim. I explain to him my situation that I really need to be seen earlier. He told me to come on in and let him know when I get there and he would get me right in. I was able to get in and get out in less than an hour. I am so thankful! More
by Tbgreen86
Employees Worked With
Tim
July 22, 2021
This dealership is professional, efficient, and reliable. They are concerned about their customers and respect what your questions and concerns. They will discuss the work done and any pending Work. They are concerned about their customers and respect what your questions and concerns. They will discuss the work done and any pending Work. More
by Cookie
Employees Worked With
Danny Guernsey, Tresilyn Gordon
