Back

AutoNation Honda Thornton Road - Service Center

Lithia Springs, GA

4.4
450 Reviews

450 Reviews of AutoNation Honda Thornton Road - Service Center

Sort by
August 31, 2021

Rude customer service. I was highly disappointed in you guys service I will not be coming there again the energy was awful asked questions came back with attitudes More

by Lyons81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not on the list
Sep 04, 2021 -

AutoNation Honda Thornton Road responded

Hi, we regret your experience with us here but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (770) 674-6078 -- we hope to hear from you soon.

August 27, 2021

Great service. Great waiting area. Price was fair and coupon applied auto. Automatically. Will be a repeat customer More

by theresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber - service
August 26, 2021

Unfortunately was just there did not have a good experience was there because my car was running sluggish I got 30 mins before my appt. was told they would tun a test on it after 2 hrs. I went out More

by brendabhendricks
Recommend Dealer
Yes
Employees Worked With
Don’t remember ?
August 25, 2021

Our Honda CRV had to be towed to AutoNation Honda Thornton Road due to an electrical failure. They expedited their assessment, and while we feared the worse, it turned out it was the battery. Once mo More

by Helen Stine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure
August 22, 2021

Lack of communication, verbal and documentation. Visual, voice, and body language is better than type. More

by DE
Customer Service
Recommend Dealer
No
Employees Worked With
Tresilyn Gordon
Aug 31, 2021 -

AutoNation Honda Thornton Road responded

Hi, we are deeply disappointed by your experience at AutoNation Honda Thornton Road. If you'd like, please contact our General Manager at (770) 674-6078. We'd appreciate the chance to make your experience a positive one. Take care!

August 18, 2021

I took my car in for an oil change didnt take more than an hour and a half and also the service employee was very polite and friendly thank you! More

by Andres Medina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Guernsey, Tresilyn Gordon
August 17, 2021

Excellent service...fast service. I always take my Honda here for the oil change. I would not take it any where else. Easy to set appt More

by tammie.b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Guernsey, Tresilyn Gordon
August 10, 2021

They did not do the 15,000 mile scheduled maintenance. They just did the regular oil change. More

by williams.nitab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amber
Aug 16, 2021 -

AutoNation Honda Thornton Road responded

Hi Williams, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (770) 674-6078 -- we hope to hear from you soon.

August 09, 2021

I took my Honda Crv in because when applying brakes I felt pulsating in the brake pedal. Within the last 12 months, I had my brakes, an alignment and some part for the boot. I am thinking why would ro More

by KS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dont Remember
August 06, 2021

This was a better visit then in the past. I was able to get in wait for my car and get out in a reasonable amount of time. I did have a wheel stem CAP missing from my tire when I left. I hope that will No More

by Cina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torrence Moore