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AutoNation Honda Thornton Road - Service Center
Lithia Springs, GA
450 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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450 Reviews of AutoNation Honda Thornton Road - Service Center
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September 22, 2021
I got an oil service on Monday, 9/20 and I was told that my tires will need attention soon. My tire pressure came on while driving back home. I called and was told that was a call station…the person transfe my tires will need attention soon. My tire pressure came on while driving back home. I called and was told that was a call station…the person transferred me to the person that handled my service…left a message and never got a call back. Tried to call again and chose option for service or operator to no avail. Since I’m not able to reach them, I made an appointment with Firestones to get an inspection so I can have everything checked. Very disappointed. More
by Dada
Employees Worked With
N/A
September 21, 2021
Went for oil change 9 am appt. asked how long of a wait was told 1-1 1/2 hr. Took a Little over 3 hrs. I understand they checked other stuff but that’s a bit much. Also customer service advisor was a bit was told 1-1 1/2 hr. Took a Little over 3 hrs. I understand they checked other stuff but that’s a bit much. Also customer service advisor was a bit rude and short. The advisor they had my appt with wasn’t even there. And the advisor that usually takes care of my stuff probably doesn’t even work there anymore ( she was polite and attentive and kept you informed.! She gets 5 stars) this guy Saturday didn’t deserve the 3 I gave. Didn’t even say thank you when I paid! More
by mopgirl
Employees Worked With
Ram
September 15, 2021
My experience with the AutoNation Honda Service Department has been sub-standard compared to the other car dealerships. Hopefully, the incompetent service associates are located only at this AutoN Department has been sub-standard compared to the other car dealerships. Hopefully, the incompetent service associates are located only at this AutoNation Honda. More
by kymricks
Employees Worked With
The only 2 Females working in service on 9/7/2021
September 10, 2021
have been coming here a while and honestly I do not believes they have skilled technichian or enough workers. I go for breaks $600 dollars I go for battery $6000 I go for oil change and the price is di believes they have skilled technichian or enough workers. I go for breaks $600 dollars I go for battery $6000 I go for oil change and the price is different each time. No trust left with this dealership More
by R.lm89
Employees Worked With
Ram garcha, Danny Guernsey, Tresilyn Gordon
September 09, 2021
Service was great came in for an oil change it only took about 45 min. The waiting area was clean and comfortable. I would recommend Honda for your service needs about 45 min. The waiting area was clean and comfortable. I would recommend Honda for your service needs More
by Evette.Robinson
Employees Worked With
Danny Guernsey, Tresilyn Gordon
September 06, 2021
Great service from the service department. I was treated well throughout my wait and I was informed pretty accurately of the wait time for service well throughout my wait and I was informed pretty accurately of the wait time for service More
by cap.red1
Employees Worked With
Danny Guernsey, Tresilyn Gordon
September 03, 2021
I brought the car in for a starter replacement oil change lube and filter and we spent over $1000 for the service. The service technician and he was able to give us 10% off for the service. I wish we could g lube and filter and we spent over $1000 for the service. The service technician and he was able to give us 10% off for the service. I wish we could get some coupons from Autonation Honda. More
by Mike
Employees Worked With
Andy and Ram
September 02, 2021
Great experience. My son is a student in college and his car wouldn’t start so we had it towed to AutoNation. Not knowing any one at the dealership and being in Virginia with the car in Atlanta, I was fortu car wouldn’t start so we had it towed to AutoNation. Not knowing any one at the dealership and being in Virginia with the car in Atlanta, I was fortunate to have Alton, a sales rep, to answer. Alton personally made sure my car was there and checked in. The service rep, Ram, contacted me and took care of the car the same day. I know where to go and who to call for service on my Honda in Atlanta, AutoNation Honda. Thanks More
by Mark W.
Employees Worked With
Alton and Ram
August 31, 2021
I had brakes done on my Accord. Person working with me was very professional. Work was done on time. Ram arranged for ride to nearby place while car was being worked for 2-3 hours was very professional. Work was done on time. Ram arranged for ride to nearby place while car was being worked for 2-3 hours More
by bvajani
Employees Worked With
Ram
