AutoNation Honda Thornton Road - Service Center

Clean, friendly staff but I waited an hour for a scheduled appointment. Took 5 min scheduled appointment. Took 5 min More

I like that when I go to this dealership there is no pressure about getting me to purchase services that my car really do not need. However I rated low because for the last two times I have been there I pressure about getting me to purchase services that my car really do not need. However I rated low because for the last two times I have been there I have waited two and a half and three hours just for an oil change. I asked my husband did he have to wait three hours and said no. More

Sitting waiting in my car and noone told me nothing until I asked...Then they were confused . My mom warned me that the customer service was lacking and it was I asked...Then they were confused . My mom warned me that the customer service was lacking and it was More

Ram was very courteous and friendly. He kept me informed and updated on progress on troubleshooting and repair. and updated on progress on troubleshooting and repair. More

I scheduled a 7:00 am appointment for oil change, tire rotation & alignment. After 2 1/2 hours and checking out by paying over $200.00. I was given a list of recommended services. I ask her WHY the tires rotation & alignment. After 2 1/2 hours and checking out by paying over $200.00. I was given a list of recommended services. I ask her WHY the tires were NOT balanced upon rotation? Then I was told my VALVE COVER GASKET was leaking. So I ask the mechanic to personally come to my vehicle & show me where. He came out and pointed at the dust which I wipe my fingers across. Then pointed at my engine & stated it was leaking underneath. I immediately called a family member that is a mechanic and was told that I should not be leaking oil. Sadly I went to Pep Boys and spend money for a second opinion. I only have 61,500 miles on my 2014 Honda Accord. They should not LIE to customers just to increase revenue. I am a disabled senior female and you can't trust people today to do the right thing. More

Sold me a Pilot, transmission went out before the 3rd payment was due. Now automation wants $8000 to replace the transmission. I barely paid that for the car. NO THANKS payment was due. Now automation wants $8000 to replace the transmission. I barely paid that for the car. NO THANKS More

Ram was friendly, professional and informative the wait wasn’t long and I was happy with the service. wasn’t long and I was happy with the service. More

Had brakes serviced,it took about 2 1/2 hrs as promised. Nothing special, couldn,t get my car washed because of COVID. Nothing special, couldn,t get my car washed because of COVID. More

Always professional and courteous. Staff is helpful and knowledgeable. I would prefer however, that everyone that comes in close contact with me is masked up during this pandemic but that unfortunately knowledgeable. I would prefer however, that everyone that comes in close contact with me is masked up during this pandemic but that unfortunately was not the case. A few were but most were not and it made me uncomfortable. More

Nice and friendly business. Environment is kept clean and agents are relatively easy to enter into a conversation. agents are relatively easy to enter into a conversation. More