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AutoNation Honda Thornton Road - Service Center

Lithia Springs, GA

4.3
453 Reviews

453 Reviews of AutoNation Honda Thornton Road - Service Center

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December 23, 2021

Easy vehicle check-in and drop-off for requested services in the early AM with all repairs completed by close of business on the same day. The only negative is that I requested that someone give me a quote o More

by Joe-Thorn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ram
December 21, 2021

The Service Department kept in communication and updated me on all Service repairs and suggested repairs. More

by alancox02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Guernsey, Tresilyn Gordon, Jena Buie
December 21, 2021

Always will want to come back to this dealership because i know I can trust my service to be done right and they provide me amazing customer service every time ! More

by littlelo.1210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan and Corey
December 07, 2021

I am very pleased with the work and the interest shown to me on the third of December 2021. My work estimation was completed in the time quoted. My service person and serviceman are the best. More

by joycej242
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amber Smith, Mr. Henry
December 06, 2021

Excellent service rep,,who made sure to communicate with me several times as I waited. I did not have a long wait, and was given a good explanation of service done on my car.. I was very pleased to get f More

by marshamaebrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Smith service
December 06, 2021

The level of customer service I received by Daniel Martin was outstanding. The sales desk & the GM of this dealership should be giving him a raise! Very happy about the service I received & would have no More

by Bob Maples
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Martin (5 stars)
December 04, 2021

This is my second time using Auto Nation for my Honda CRV routine service and it has been what I expected. No hassle and great customer service. I will continue to use them. More

by Atlanta101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Guernsey, Tresilyn Gordon
December 03, 2021

It was good. It was nice to be able to communicate directly with my service advisor Amber who was very helpful. More

by jody.hamrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Smith
December 03, 2021

I went for a recall repair; a salesman who was speaking with my appointed technician, was very rude to me. No smiles, no welcome, no hospitality for a buyer spending 2 hours in a room waiting on a softwar More

by davidmjaye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ram
Dec 07, 2021 -

AutoNation Honda Thornton Road responded

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (770) 674-6078. We hope to hear from you soon.

December 02, 2021

Service is awesome!! I always have a great experience. Very good experience. Would highly recommend them. More

by theresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber
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