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AutoNation Honda Thornton Road - Service Center

1979 Thornton Road, Lithia Springs, Georgia 30122 Directions

Lithia Springs, GA

4.4

450 Reviews

4.4

450 Reviews

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This rating includes all service center reviews, with more weight given to recent reviews.

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Workmanship

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450 Reviews of AutoNation Honda Thornton Road - Service Center

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July 14, 2022

SERVICE VISIT

Everything about my repair was very smooth and accurate. Nice not to have any surprises with the bill. Nice not to have any surprises with the bill. More

by DannyB

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Ram

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July 11, 2022

SERVICE VISIT

The waiting process was extremely long. Before checking out I had to ask if the maintenance on my car was completed. Before checking out I had to ask if the maintenance on my car was completed. More

by blylisa

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Unknown

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July 11, 2022

SERVICE VISIT

Not a good experience followed by a barrage of emails wanting to buy my car. No updates on status of car, just left me sitting there for 5 hours. wanting to buy my car. No updates on status of car, just left me sitting there for 5 hours. More

by NS

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Employees Worked With

Unknown

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Jul 14, 2022 -

AutoNation Honda Thornton Road responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Honda Thornton Road take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (770) 674-6078 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

July 06, 2022

SERVICE VISIT

Great work but a lot longer wait. Told I would wait between 1 to 1:30 but waited 2:30 hrs ??? Told I would wait between 1 to 1:30 but waited 2:30 hrs ??? More

by Mattie

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Didn’t get a name

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July 04, 2022

SERVICE VISIT

I was immediately serviced when I arrived at the dealership. The service tech addressed my concerns in an efficient manner while addressing other services for my car. dealership. The service tech addressed my concerns in an efficient manner while addressing other services for my car. More

by lavondaoglesby

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

U/k

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June 27, 2022

SERVICE VISIT

Thank you for your quality work and communications Kevin and Ram. Will see you next visit. and Ram. Will see you next visit. More

by drummondc79

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Kevin, Ram

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June 27, 2022

SERVICE VISIT

Great service as always. Even though I had to wait for 2.5 hours for an inspection, the manager himself made sure that the customers and i were as comfortable as possible and Even though I had to wait for 2.5 hours for an inspection, the manager himself made sure that the customers and i were as comfortable as possible and checked in on us every now and then. More

by khaledjr2001

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Ramneel Garcha

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June 24, 2022

SERVICE VISIT

When I purchased my car it was great. The sales staff is wonderful but of course they are you are purchasing a car. The service is another story. They say you get free oil changes. I The sales staff is wonderful but of course they are you are purchasing a car. The service is another story. They say you get free oil changes. I purchased my car in February 2020 and have taken it to get the oil changed every time it required it. SLOW SLOW SLOW!! There is no reason for it. They do not know how to schedule services. I only need an oil change and it should not take two to three hours. The folks working in service and not very friendly. They never answer the phone. I would never purchase a car from here because of the service department. They need to work on this. I am ready to trade my car in for another one and I will review service departments before I purchase and that is how I will pick where I buy a car from. Everyone wants to sell you car and will work with you but you spend most of your time afterwards in service getting oil changes and that is were you need the best people. More

by Tina7725

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Employees Worked With

Do remember her name

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Jun 28, 2022 -

AutoNation Honda Thornton Road responded

Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (770) 674-6078 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

June 23, 2022

SERVICE VISIT

Wait time was a little long but overall not too bad. Representative was very nice Representative was very nice More

by Stephchris04

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Samantha Normandy

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Jun 24, 2022 -

AutoNation Honda Thornton Road responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Honda Thornton Road take our reviews very seriously. If you would be willing to give us another chance in the future, please reach out to our General Manager at (770) 674-6078. We would appreciate the chance to turn your experience around.

June 18, 2022

SERVICE VISIT

I had to take my Odyssey in for an oil change. It was a great experience! It was a great experience! More

by adtowler

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Ram

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450 Reviews of AutoNation Honda Thornton Road - Service Center

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