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AutoNation Honda Thornton Road - Service Center
Lithia Springs, GA
450 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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450 Reviews of AutoNation Honda Thornton Road - Service Center
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August 07, 2022
I was surprised to find out they wouldn't estimate how long it would take to do the recall repairs. I had to drop off my vehicle without knowing how long to expect them to have it. They said a service man long it would take to do the recall repairs. I had to drop off my vehicle without knowing how long to expect them to have it. They said a service manager would go over that when I left the vehicle, however my appointment was at 7 a.m. and there were not any service managers there that early. The letter I received from the State of Georgia DDS said they were responsible for providing a courtesy vehicle while they were doing the recall repairs, they refused to do so stating they no longer provided courtesy vehicles since the onset of Covid, however I feel this is the dealerships choice as I see courtesy vehicles from other dealerships all the time, so I was forced to pay out of my pocket for cab fair and had to rely on others for travel while the recall repairs were being completed More
by DKC
Employees Worked With
Ramnet Garcha
August 04, 2022
I only come here to get my service done. I literally drive past 2 other Honda dealerships that are closer to my home and less traffic hassle to get to but I know it’s beyond worth the extra I literally drive past 2 other Honda dealerships that are closer to my home and less traffic hassle to get to but I know it’s beyond worth the extra drive time to come to AutoNation Honda in Lithia Springs because I only get top notch service here that no other place has ever given me. I feel appreciated as a customer and they are very clean here too . my service advisor - Darrin Story - Is the one to go to he’s only one I will make my future scheduled service needs with he’s a hard worker and even when he’s workin non stop in the mid of a slam rush day he still doesn’t let a busy day get in the way of a good attitude. He’s very kind and professional and attentive and full of Patience to answer all and any questions you have it’s amazing and we need more guys that like in any customer service relations. I always have a positive story to tell friends and family when I leave AutoNation Honda because Darrin Story made it one ! More
by littlelo.1210
Employees Worked With
Darrin Story
August 03, 2022
The shop was a little slow and prices are high, as expected, but customer service was extremely nice and the tech was super knowledgeable and helpful. I will go back again. expected, but customer service was extremely nice and the tech was super knowledgeable and helpful. I will go back again. More
by J
Employees Worked With
Customer service
August 01, 2022
I’ve been getting service there for a few years and now have decided to change locations due to poor customer service from last 2 encounters from same individual. have decided to change locations due to poor customer service from last 2 encounters from same individual. More
by Diva6
Employees Worked With
Cant remember
July 22, 2022
Everyone at this dealership was so helpful and got my car taken care of very quickly‼️ On top of that, when I didn’t have a way to get there to pick up my car, they sent an Uber to take me there… on them! Th taken care of very quickly‼️ On top of that, when I didn’t have a way to get there to pick up my car, they sent an Uber to take me there… on them! Thank you‼️ More
by Harolene
Employees Worked With
Ramneet Garcha
July 21, 2022
Great experience! Darrin and another team member went out of their way in assisting me when I first arrived. After service maintenance was completed Darrin took the Darrin and another team member went out of their way in assisting me when I first arrived. After service maintenance was completed Darrin took the time to explain the services done and also answer any further questions. He also changed the battery in my key fob for me as I waited in my car. All were very helpful, friendly and courteous! Very pleasant experience! More
by wgkelly55gma.com
Employees Worked With
Darrin
