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AutoNation Honda Thornton Road - Service Center
Lithia Springs, GA
450 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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450 Reviews of AutoNation Honda Thornton Road - Service Center
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November 02, 2022
I had an appointment at 4:30 for an oil change and tire rotation, I arrived at 4:20pm. The service rep greeted me, took my keys, then told me to wait in the lobby. I left my car parked under the garage by rotation, I arrived at 4:20pm. The service rep greeted me, took my keys, then told me to wait in the lobby. I left my car parked under the garage by his desk. After waiting a long 2 hours, I went to ask how much longer will it take for my car to finish its service. I noticed my car was sitting in the same spot as I parked it 2 hours ago. Another service rep checked to see if my car had been serviced, he then informed me that it had not been taken to the back. They immediately tried to find someone to service my car because it was close to closing time. I could not leave because I needed my oil changed and I had no time to come back due to my work schedule. It took another 2 hours for my car to get serviced and they only offered to fill up my gas tank in which my tank was already full. No one cared or noticed that my car had not moved for 2 hours while it waited in front of their desks. I had to make arrangements for my son to be picked up after working a 12 hour shift. This inconvenienced my whole night. I will never recommend this dealership for service. Horrible customer care!! More
by adwyche
Employees Worked With
N/a
October 30, 2022
I purchased my Honda Accord in 2011 from Team Honda (at the time) they always took good care of my car with fast and courteous service to this date to the current dealership keeping me totally informed a the time) they always took good care of my car with fast and courteous service to this date to the current dealership keeping me totally informed about the upkeep of my Accord. Runs beautifully. More
by gcarru01
Employees Worked With
Ferron
October 28, 2022
Verry satisfied with the service I recieved at Auto Nation Honda on Thornton Road. I brought my Honda Fit in for an oil change and everything was as it should be. Friendly staff, Great service. Nation Honda on Thornton Road. I brought my Honda Fit in for an oil change and everything was as it should be. Friendly staff, Great service. More
by ctidwell71
Employees Worked With
Lisa Parasrami
October 26, 2022
Jake took care of my car ,and my car was repaired in timely manner, staff was professional and knowledgeable about the parts I needed to get me up and driving again,I want to thank Jake for called Lyft timely manner, staff was professional and knowledgeable about the parts I needed to get me up and driving again,I want to thank Jake for called Lyft to pick me up from work to pick up my car. More
by Nett
Employees Worked With
Jake ,auto repair
October 23, 2022
I had an appointment. The service tech was able to get to me immediately. The wait was short and I was able to get my oil changed and car inspected with no hassle. The service tech was able to get to me immediately. The wait was short and I was able to get my oil changed and car inspected with no hassle. More
by Nelli
Employees Worked With
Lisa Parasrami
October 21, 2022
Service department met and exceeded my expectations. There was also a follow up call a week later to confirm work was satisfactory, very pleased There was also a follow up call a week later to confirm work was satisfactory, very pleased More
by cheesecooley
Employees Worked With
Landon in service provided first class care
