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AutoNation Honda Thornton Road - Service Center

Lithia Springs, GA

4.4
450 Reviews

450 Reviews of AutoNation Honda Thornton Road - Service Center

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November 28, 2022

Great Customer Service and fast turn around on new timing belt and new brakes. Gave me a lift home instead of waiting also! More

by jeffreyprosser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory and New Service Manager
November 24, 2022

My oil change experience was great! Not a long wait time and the service advisor working with me was courteous and very knowledgeable. The dealership stays in touch by email and occasi More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Brovont, Merwing Olivar
November 21, 2022

Professional and courteous service that these guys provided. one of the best in Atlanta. Comfortable environment. We can sit back and forget that you gotta be there for at least 30 to 45 minutes.. f More

by Carl_parsons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Team of workers
November 18, 2022

Always a quick, clean, efficient and professional when I take my car to be serviced here. More

by Smccants3224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
November 17, 2022

Outstanding service from ownership of the car to maintenance of the car they get you in quickly and are easy to deal with More

by Stephanieschob2014tavio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tod? Service advisor
November 14, 2022

I was very pleased with my service and the staff at Autonation Honda. The staff was professional. I would highly recommend having your service needs met at Auto Nation Honda Thornton Road. More

by cynt.nichols1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
November 06, 2022

Bad communication skills, had to order a kit which helps in replacing a timing chain, repairs delayed I was told they were too busy, tech called out the next day and a week later had to take back check engi More

by joeynesbitt314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Landon
Nov 14, 2022 -

AutoNation Honda Thornton Road responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (770) 674-6078 to discuss what we can do to help.

November 05, 2022

Despite showing up 15 minutes early and being told I was "next in line", I had to wait over 2 hours before they started the oil change and the tire rotation on my car. I got only one update during this time More

by Laura
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Can't remember
Nov 13, 2022 -

AutoNation Honda Thornton Road responded

Hi Laura, we are deeply disappointed by your experience at AutoNation Honda Thornton Road. If you'd like, please contact our General Manager at (770) 674-6078. We'd appreciate the chance to make your experience a positive one.

November 05, 2022

Samantha was great! She was communicative and even helped me get the best price for my service request! More

by Ms. Tee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha
November 03, 2022

The service was excellent, courteous, and timely. The staff made an extra effort to consider my schedule. More

by evezimmerman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Landon, Lisa Parasrami
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