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AutoNation Honda Thornton Road - Service Center

Lithia Springs, GA

4.4
450 Reviews

450 Reviews of AutoNation Honda Thornton Road - Service Center

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May 14, 2023

My service writer Joe was awesome. He was on top of keeping me informed and was the nicest person. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Jul 26, 2023 -

AutoNation Honda Thornton Road responded

Hi Bob, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Thornton Road. Feel free to reach out to us if you need anything. Have a wonderful day.

May 11, 2023

Amazing service! The advisor was extremely helpful and attentive. Would absolutely not go anywhere else! More

by lavonada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
Jul 26, 2023 -

AutoNation Honda Thornton Road responded

Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 09, 2023

I think that you all do a great job. Although we have a disagreement about my last two free oil changes. I was supposed to have two left but you all took them away from me. Because whe More

by racheleddie02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember her name at this time. But she did a great job
Jul 26, 2023 -

AutoNation Honda Thornton Road responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

May 08, 2023

I recommend this dealership. It was easy to schedule my appointment. They had my regular checkup done in 2.5 hours as promised. The waiting area was clean and comfortable. The pe More

by lindadunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Jul 26, 2023 -

AutoNation Honda Thornton Road responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Honda Thornton Road and we hope to be of service again in the future.

May 08, 2023

Went for a full service synthetic oil change and an appointment was needed for service. Service was faster than when I don't have an appointment. More

by MsSunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ram
Jul 26, 2023 -

AutoNation Honda Thornton Road responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 02, 2023

Great service and serviced in a timely manner. I enjoyed being able to work while my car was being serviced. More

by theresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ram Garcha
Jul 26, 2023 -

AutoNation Honda Thornton Road responded

Hi Theresa, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

April 16, 2023

AutoNation Honda is a scam. Took my 2001 Honda Insight to Ram and told him the problem. They couldn't diagnose the problem for nearly three days, telling me it was lean burn or More

by foreverlove2k3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ram
Apr 26, 2023 -

AutoNation Honda Thornton Road responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (770) 674-6078 to discuss what we can do to help.

March 13, 2023

Customer Service Manager for the repair department made sure that my vehicle was working properly after I had serious concerns. I will bring my van again for service and repairs. More

by twhuff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Henderson
March 09, 2023

Great hospitality and good wait time for regular oil changes. Very clean and nice environment. More

by fishburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember.
March 09, 2023

Undercarriage was not properly attached (screws missing)and lvm for general manager 2 days ago and no callback yet. More

by Karen J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Barry ( Service Desk)
Mar 13, 2023 -

AutoNation Honda Thornton Road responded

Hello Karen, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (770) 674-6078. We hope to hear from you.

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