AutoNation Honda Thornton Road

AWFUL EXPERIENCE----DON'T BUY A VEHICLE HERE----- IT IS A AWFUL EXPERIENCE----DON'T BUY A VEHICLE HERE----- IT IS A NIGHTMARE. In July, my husband and I (6 months pregnant) were shopping for a 2012 Honda Pil AWFUL EXPERIENCE----DON'T BUY A VEHICLE HERE----- IT IS A NIGHTMARE. In July, my husband and I (6 months pregnant) were shopping for a 2012 Honda Pilot Touring. The Internet Salesperson Steve Shaddox offered us the best deal which he stated on the phone included a 120000 mile bumper to bumper warranty (a $1700 value). After being at the dealership for over an hour and completing most of the paperwork, I questioned about the warranty that was told to my husband and was told that it was extra. Frustrated but still wanting the Pilot, we purchased it anyway. That was the beginning of the nightmare. There have been problems after problems since. After having the remote start installed everything went to hell. The navigation, AC and radio kept cutting off and no one could figure out what was going on. We had to take the brand new Pilot back to the dealership 3 times while they gave us a crappy civic and then an accord to drive (nothing equal to the $40,000 vehicle that we purchased that they had). Not only did we have to take it back 3 times but they had it in their possession for 20 out of 30 days. Ridiculous!!! Not to mention that they put over 1000 miles on my brand new Pilot. (By the way, according to the Lemon Law for GA if you have to take it back more than 3 times and anything else goes wrong within the next 2 years or I have to take it back to them for more than an additional 10 days, it has to replaced or refunded). I contacted the manager, Dave, about the problems and getting a new Pilot and he assured me that things were fixed and if there was anything else I needed to contact him. So I called him a few days later to see about getting a free extended warranty for all the trouble and inconvience that they had caused me (now 8 months pregnant). The manager did not even have the professionalism to call me back but had a service employee call and offer me a "great deal" on a 100000 mile warranty for $1700. Funny, since their financial person offer me the same warranty at signing for $1500. I am not spending another dime with this crooked dealership. In fact, I will doing everything in my power to let everyone know what type of dealership they are and hopefully prevent anyone else from going through this nightmare. More

After being given the run around at 2 other metro Atlanta Honda dealerships, TEAM Honda was great! They gave us a price on the internet and honored it once we came in. They were very helpful in making sure Honda dealerships, TEAM Honda was great! They gave us a price on the internet and honored it once we came in. They were very helpful in making sure we left happy and satisfied with our large purchase. We would highly recommend TEAM HONDA!!! More

After having some bad experiences in this car buying journey, Andre Dallas took me from a state of distrust and wariness to one of happiness and satisfaction. He showed me what I was looking for, was t journey, Andre Dallas took me from a state of distrust and wariness to one of happiness and satisfaction. He showed me what I was looking for, was transparent in his sales techniques, and made sure I had a pleasant buying experience from beginning to end. I appreciate his dedication to service and his love for his position with Team Honda. Chris Rooks was great in finance, also, as he finished up the deal. I actually had pre-approved credit and left with a better rate than I came in with. Thank you, guys, for being so awesome! More

Great service, honest dealing and an excellent price, most competitive in the Atlanta area. My sales manager Jean Buie was a pleasure to work with! Muizz and Saleema most competitive in the Atlanta area. My sales manager Jean Buie was a pleasure to work with! Muizz and Saleema More

Sig was very helpful in choosing the right car for us. He was also very friendly and gave us a good price. It helped that I knew his grandson! He was also very friendly and gave us a good price. It helped that I knew his grandson! More

We had an excellent experience with this dealership, and especially Sig Cohen. He was prompt, thorough and made sure all our questions were answered to our satisfaction. Myles Eastwood especially Sig Cohen. He was prompt, thorough and made sure all our questions were answered to our satisfaction. Myles Eastwood More

The whole team took great care of me. They went above and beyond to get me into the car I wanted. I would recommend them to any of my friends looking to buy a new car!! beyond to get me into the car I wanted. I would recommend them to any of my friends looking to buy a new car!! More

Sigmund took me around the show room. He listened to what I was looking for in a car. He listened to what I was willing to pay and went to great lengths to get the car for me even down to the color. I am ver I was looking for in a car. He listened to what I was willing to pay and went to great lengths to get the car for me even down to the color. I am very picky on what I want and colors I like. They did not have the Black on Black out in front. He went to great lengths in finding me the black on black. He stayed in contact with me through the whole car buying process. He was very upfront. More

We bought a HONDA FIT from Team Honda. Lynn Ossie, our salesperson, was terrific. If you're looking for an excellent car buying experience, without the high pressure sales pitch, you need to see her for y salesperson, was terrific. If you're looking for an excellent car buying experience, without the high pressure sales pitch, you need to see her for your next new car purchase. She's patient, extremely helpful, a great listener, very knowledgeable and dedicated to her customer's needs. She actually listens to what her customer wants and needs are in their new car buying experience. That's a great concept, especially when buying a vehicle. She made our experience of buying a Honda a very pleasurable one. The rest of the staff was awesome as well, but definitely see Lynn Ossie for your new Honda. You will not be disappointed in her outstanding service and the committment she has for her customers. We will definitely buy from her again!!! More

Sig was fabulous. He listened to my needs and worked hard to meet them. I am very pleased with my car. I have purchased from this dealership twice and I would definitely purchase a 3rd time. I plan t hard to meet them. I am very pleased with my car. I have purchased from this dealership twice and I would definitely purchase a 3rd time. I plan to recommend Sig to anyone who listen to me. More