AutoNation Honda Thornton Road

Professional I purchased a 2005 Honda Accord coupe I am happy with the purchase,My sales person at Honda (Chelisa) was very warm,knowledgeable and caring. She was I purchased a 2005 Honda Accord coupe I am happy with the purchase,My sales person at Honda (Chelisa) was very warm,knowledgeable and caring. She was empathetic understood my needs and was more than willing to assist me. I will recommend this Honda location and refer customers to Chelisa. Very Professional More

Steve Shaddix Steve was amazing to work with on finding our car. We would highly recommend Autonation and namely, Steve for your next purchase. Rick and Suzy Ostap Steve was amazing to work with on finding our car. We would highly recommend Autonation and namely, Steve for your next purchase. Rick and Suzy Ostapower More

Worst service department I have ever been to By far the worst service department I have ever been to. Sadly this is the nearest Honda dealership to me even though it is almost an hour from my hou By far the worst service department I have ever been to. Sadly this is the nearest Honda dealership to me even though it is almost an hour from my house. Because of the distance I have been stuck using them for my factory servicing. I have brought my odyssey there three times and had horrible experiences each time, but will only speak to the worst two. Experience 1: The first time I came in I needed to have some recall work done and while I was there wanted to go ahead and have the brakes done. I made an appointment for Saturday morning at 7 am, was there ten minutes early, and gave them the car. I went to the waiting room to wait as I was told it would not be too long of a wait. I got restless and walked around, behind the building I found my car sitting there, not being worked on. This was 45 minutes after I had gotten there. When I confronted the service person about this they told me that the service techs don't even get there until 8 am. So I was there an hour longer than I needed to be. On top of all this the staff was not apologetic and was a bit rude when I spoke with them about this policy of setting appointments when the techs are not even there. Experience 2: The last time I had my car serviced there they replaced the power steering pump. It was not that long ago and it was making noises and not doing its job well so I called in to ask if it would still be covered under a warranty due to how long it had been. The woman I spoke with said that if it was hard to steer that it would be covered under a campaign and that I should bring it in. I made an appointment for the next morning at 7 am. While I was on the phone I mentioned that there were a couple recalls that I had gotten letters about that also needed to be taken care of. I arrived at 7 the next morning and waited almost 20 minutes before a service person helped me check in my car. As he was checking me in I noticed that the only work listed was the power steering, not the 2 recalls. When I mentioned that the service adviser wrote it all up and said "your dropping it off right?" I said no and he was surprised and told me that the two recalls take most of the day to fix. Because of this I said never mind to the recalls and just take care of the power steering. After 3 hours of waiting I realized that the service tech was performing the work I specially said not to. I was there for 4 hours waiting and no one seemed to care. The worst part of this whole process was that they did not even fix what I came in for and told me that there was no warranty on the power steering pump. When I was looking for someone to actually listen to my complaints a sales manager tried to help me but was not helpful. LONG STORY SHORT, THEY DON'T LISTEN, TAKE FAR TOO LONG TO HELP YOU, AND DON'T CARE ABOUT YOU OR YOUR TIME. AVOID THEM AT ALL COSTS! More

Traded 2, Bought 2 This is by far the best dealership experience I have had, they gave me market value for my cars and they sold me cars at market value. During the visi This is by far the best dealership experience I have had, they gave me market value for my cars and they sold me cars at market value. During the visit I was never once pressured or urged to do anything that we did not want. We ended up buying an Odyssey Touring Elite and an Accord Touring. I highly recommend this dealership. More

I want to take the time to truly thank express my reviews on this excellent dealership! All have been wonderful and made my experience comfortable. Ms. Jena Buie, was, professional, awesome and honest the w on this excellent dealership! All have been wonderful and made my experience comfortable. Ms. Jena Buie, was, professional, awesome and honest the whole time during my purchase. She has a wonderful spirit and took your time with EVERY single question that I had. Chris, Jon, and the finance manager were phenomenal at what they do! If there was a scale that was from 1-5, all received a 10 in my eyes. I truly appreciate this team! More

Two weeks ago, I purchased a new 2013 Honda Accord EX-L, V 6 with Navigation at AutoNation Honda on Thornton Road in Lithia Springs, GA. It was a whirlwind weekend. Reviewed and selected several vehicles o V 6 with Navigation at AutoNation Honda on Thornton Road in Lithia Springs, GA. It was a whirlwind weekend. Reviewed and selected several vehicles online from different dealerships. I worked with Jena Buie, Online/Internet Sales Manager, AutoNation Honda. The process was fast and pain free and I felt Ms. Buie was honest and not playing pricing games – have no tolerance or patience for games. I paid a good price for the vehicle based on industry comparison, other local dealerships and kellybluebook.com and edmunds.com websites. Overall ,it was an excellent purchasing experience. Only thing that would make it better would be free all weather floor mats for the interior car - to match the all weather mat in the trunk but it does not reduce my experience rating. BTW: Received .9% financing (.009) for 60 months and $750 rebate. I would highly recommend, Ms. Buie whose honesty and professionalism are rarities in the car sales profession today. More

Got off to a bad start but if they come through on their word of making things right hopefully it can at least be made right. Will update if everything is done as agreed. word of making things right hopefully it can at least be made right. Will update if everything is done as agreed. More

Great customer service. They put the customer needs first and have what you are looking for. Andre did a great job of finding the car we wanted and giving us a great deal for it. and have what you are looking for. Andre did a great job of finding the car we wanted and giving us a great deal for it. More

After visiting all the dealerships on Thornton Road we stopped at Team Honda. Byron came up and greeted us right away. We told him what we was looking for and he gave us all of our options. We were act stopped at Team Honda. Byron came up and greeted us right away. We told him what we was looking for and he gave us all of our options. We were actually looking at new cars but got a great deal on a used one with very low mileage. Byron was very helpful and explained everything in detail making me very comfortable with my purchase. Everyone was very nice, I would recommend this dealership to all of my friends. More

Wonderful experience. We set up everything over the phone and via email. Everything was exactly what we had agreed upon and we got the absolute best price. Jon King was excellent to work with. Highly phone and via email. Everything was exactly what we had agreed upon and we got the absolute best price. Jon King was excellent to work with. Highly recommend! More