AutoNation Honda Thornton Road

Customer Service in Service Department. I took my Daughter-In_Law car in for service, oil change and the Service Advidor Mr. Denzel Grand told me the transmission fluid need changing and the I took my Daughter-In_Law car in for service, oil change and the Service Advidor Mr. Denzel Grand told me the transmission fluid need changing and the tech. found a nail in one of the tires. We received great service, and very courteous service. More

If the Director Does it, Leaves a Lot to be Desired! The below is the response I received from the Service Director at this location. Following will be my reply to him. Check it out! Service Director The below is the response I received from the Service Director at this location. Following will be my reply to him. Check it out! Service Director's email to me . . . Thank you for servicing your vehicle with us at AutoNation Honda Thornton Road! We greatly appreciate your patronage and we look forward to working with you. We want to make sure that we exceeded your expectations and provided an overall service experience here today that you feel was excellent. If you feel that we have not done our job in such a manner that you would not return for service or would not recommend us to a friend, a relative, or a co-worker wanting to service or maintain their Honda, please advise and allow us the opportunity to correct any failures and shortcomings. James Lawson Service Director 678-945-2200 My reply as a result of his email . . . So, you do exist, huh? I've NOT heard from you till now. You want an answer to your question, really? Well, here goes . . . Yes, it was a terrible and horrible experience; especially, dealing with Amy. And no you didn't meet my expectations nor did she. I even left a message for YOU, the service director, to call as a result. And today I'm still waiting for that particular call. So, if the director doesn't care how a customer is being treated, I can't expect the service representative to give a darn. Now, can I? See, you've listed your number as a callback. What is that about? I'm still waiting for YOU to extend the curiosity to me. Really, does Lynn Freeman (General Manager) know how customers are being responded to OR not being given a response back once a concern is lodged? Thanks to Ron (Sales Manager) for trying to take the sour taste away and being a person of his word. He offered to give a callback . . . checking on how things were going. Oh yes, I got his call back (even though it didn't occur in his department). Oh, your assist manager I'm still trying to figure out his role. It was like he was forced to speak with me (although he didn't want to). Matter of fact, I had to get some clarity from him . . . if he really wanted to assist me (us). He was so meaningless I can't even recall his name. By the way, I'm appreciative of Amber and the quality of service she extends to her customers. Perhaps, your Reps should take lessons from her on how to treat and service customers. Better yet, we (customers) need more Ambers on your team in order to receive quality service, as we spend our hard earned $$$$. Truly, need I say more? (Nina) A dissatisfied loyal customer More

Honda Service Process was fast and smooth. Problem resolved first visit, I had an appointment and I arrived early the service department was great was checked in ea Process was fast and smooth. Problem resolved first visit, I had an appointment and I arrived early the service department was great was checked in early :) and car was ready in no time! Would definitely come back and refer family and friends. Thank you Honda More

Poor service by ordination 100 thorton road I purchased a car from them had it for 6 months drove it for one month and 1 week it stayed in the shop for 4 and a 1/2 months I asked them to replace I purchased a car from them had it for 6 months drove it for one month and 1 week it stayed in the shop for 4 and a 1/2 months I asked them to replace the truck because it was a Lemon 5 days after purchasing it the engine went, It's stayed in the shot with 3 and a 1/2 months and I got it back from them 1 month later the transmission went I asked them to replace the truck again they said well now you have a new truck. I said to them what's going to go wrong with-it next I don't want to find out but their service sucks. When they get your money,And lock you into a binding contract you become a nobody to them it's not fair I'm a paying customer. Then I had a rental vehicle it costs more for the insurance on that truck then it cost for my truck note and my insurance combined it's not fair to me as a customer to be treated so badly by a dealership that's the largest in the country .And on top of that I recommend two people to them and they purchased vehicles from them they have had some problems but they were resolved why am I being treated so badly I have no idea and I'm a paying customer. More

Excellent Warmly greeted by the manager. They have the best waiting room and everyone that I met was very kind and courteous to me. I will come back on my next Warmly greeted by the manager. They have the best waiting room and everyone that I met was very kind and courteous to me. I will come back on my next check up. More

Good Job They were friendly, helpful. The sales lady really knew her product inside and out. the process took longer than I expected but overall I would do it They were friendly, helpful. The sales lady really knew her product inside and out. the process took longer than I expected but overall I would do it again because we got a good deal. I would recommend Josephine to anyone I know looking for a Honda. More

BEST EASIEST EXPERIENCE EVER!! Caria was AMAZING! ! I spoke with her prior to ever visiting the showroom. Explained that I was interested in the 2017 HR-V. All my request and expect Caria was AMAZING! ! I spoke with her prior to ever visiting the showroom. Explained that I was interested in the 2017 HR-V. All my request and expectations were met + some! She had it sitting right up front waiting for the test drive. The entire staff were friendly and made the experience of purchasing my very own 2017 HR-V seemless and no doubt the easiest decision with no pressure at all. I was driving home in less than 2 hours, that's unheard-of! ! Thornton Road AutoNation Honda gets a perfect 10/10 and I encourage you to give them a call and I'm sure that you will have a great Honda buying experience like I did! Even when I went back to take my old car title, one of the other sales associates remembered me from 2 days prior and congratulated me. That was pretty cool! Great job, great experience all around!!! More

The worst service department in Georgia A visit to this location was an absolute nightmare! Customer Service was really bad, the wait time was excessively long and the long list of things th A visit to this location was an absolute nightmare! Customer Service was really bad, the wait time was excessively long and the long list of things that needed fixing was manufactured in order for them to overcharge and pad your bill with unnecessary charges. General Manager. Lynn Freeman, not available to help with concern because too busy playing golf. It's not about customers first as their ads state. It's about how much we can charge the customer so we can pay for those ads. More

Poor Customer Service I worked out a great price via phone and e-mail to purchase a car from AutoNation Honda Thornton Road. When we discussed over the phone, I was assured I worked out a great price via phone and e-mail to purchase a car from AutoNation Honda Thornton Road. When we discussed over the phone, I was assured that it would not be a problem to bring my own financing. I went to the dealer to complete the purchase. One of the first documents they brought out to me was the Honda Financial Services Credit Application. I informed them that there was no need for me to fill out a credit application as I already had my financing in place. They told me it was only to verify my identify and ensure I was not a terrorist. I told them I would be glad to provide whatever information they needed to verify this information, but I would not sign a credit application. A manager was sent out to speak to me who literally picked up his pen, pointed to the bottom of the credit application, and told me that if I did not sign on this line he would not sell me the car. I left the dealership and immediately called another dealership across town and explained the issue I was having. The other dealership told me they would be glad to sell me a car without having to fill out a finance application. The other dealership even offered to match the price. I took my money across town and purchased a car without any of the drama or poor customer service I experienced at AutoNation Honda Thornton Road. I would not recommend this dealership if customer service is important to you. More

Mario Moses, thanks for another great Honda experience! Mario Moses gave me the quality car buying experience that I was hoping for but wasn't sure still existed. No pressure, pleasant and positive attitud Mario Moses gave me the quality car buying experience that I was hoping for but wasn't sure still existed. No pressure, pleasant and positive attitude, all of the facts, dependable, flexible, convenient.... Honda has never let me down! More