AutoNation Honda Thornton Road

The service Dept is the weak link. Most of the service writers are on their cell phones while the lines are ringing. Only one lady was actually answering the phone while I stood there waiting. No one bot writers are on their cell phones while the lines are ringing. Only one lady was actually answering the phone while I stood there waiting. No one bothered to tell me when my car was ready. I walked out & saw it and had to ask for my keys, which were just handed to me with no comments at all. More

They all were helpful in making our stay doable like let me watch the Georgia game and see the dawgs win!!! me watch the Georgia game and see the dawgs win!!! More

Heather was amazing and kept me in the loop of every step of my service process of my service process More

Clean, friendly staff but I waited an hour for a scheduled appointment. Took 5 min scheduled appointment. Took 5 min More

I like that when I go to this dealership there is no pressure about getting me to purchase services that my car really do not need. However I rated low because for the last two times I have been there I pressure about getting me to purchase services that my car really do not need. However I rated low because for the last two times I have been there I have waited two and a half and three hours just for an oil change. I asked my husband did he have to wait three hours and said no. More

Sitting waiting in my car and noone told me nothing until I asked...Then they were confused . My mom warned me that the customer service was lacking and it was I asked...Then they were confused . My mom warned me that the customer service was lacking and it was More

Ram was very courteous and friendly. He kept me informed and updated on progress on troubleshooting and repair. and updated on progress on troubleshooting and repair. More

I scheduled a 7:00 am appointment for oil change, tire rotation & alignment. After 2 1/2 hours and checking out by paying over $200.00. I was given a list of recommended services. I ask her WHY the tires rotation & alignment. After 2 1/2 hours and checking out by paying over $200.00. I was given a list of recommended services. I ask her WHY the tires were NOT balanced upon rotation? Then I was told my VALVE COVER GASKET was leaking. So I ask the mechanic to personally come to my vehicle & show me where. He came out and pointed at the dust which I wipe my fingers across. Then pointed at my engine & stated it was leaking underneath. I immediately called a family member that is a mechanic and was told that I should not be leaking oil. Sadly I went to Pep Boys and spend money for a second opinion. I only have 61,500 miles on my 2014 Honda Accord. They should not LIE to customers just to increase revenue. I am a disabled senior female and you can't trust people today to do the right thing. More

Sold me a Pilot, transmission went out before the 3rd payment was due. Now automation wants $8000 to replace the transmission. I barely paid that for the car. NO THANKS payment was due. Now automation wants $8000 to replace the transmission. I barely paid that for the car. NO THANKS More

Had brakes serviced,it took about 2 1/2 hrs as promised. Nothing special, couldn,t get my car washed because of COVID. Nothing special, couldn,t get my car washed because of COVID. More