AutoNation Honda Spokane Valley - Service Center

These guys are great! Quick nice clean efficient. But…. I made a huge mistake. They had my car all day just for an oil change. They never called to say it was ready a Quick nice clean efficient. But…. I made a huge mistake. They had my car all day just for an oil change. They never called to say it was ready and when I called to check it went to VM. So I just showed up at closing time and they said it was ready for pick up 6 hrs earlier. I left frustrated. HOWEVER it turns out Casey DID call with his VM showing up on my phone the next day! No clue why Verizon glitch creates this. So my accusing the service team of not communicating was wrong. It was not their fault! I felt terrible because they WAIVED THE SERVICE FEE due to what they thought was their error. I have called ( three times) and left a VM for Mitch to thank them, explain and offer PAY my what I owe! Sadly no call back🫤. I guess I’ll just have stop by and pay in person. And apologize (I was kinda rude). More

Great service. It would be nice if you had transportation to home or work. I had to Uber home. It would be nice if you had transportation to home or work. I had to Uber home. More

I've always been treated very well there - the staff is considerate and let's me know what needs to be done and when. I do not feel take advantage of or treated like an idiot when I'm there (I'm a woman an considerate and let's me know what needs to be done and when. I do not feel take advantage of or treated like an idiot when I'm there (I'm a woman and that can happen with people in this profession). It was nice to see a woman working in the service department as well. More

Was grateful They could get me an appointment the same day and Get my car fixed and back on the road. day and Get my car fixed and back on the road. More

Bought car the day before Thanksgiving 2022 Honda Civic (Question Model) Used Vehicle - Taken in for Maintenance on July 25, 2023. (Question Model) Used Vehicle - Taken in for Maintenance on July 25, 2023. More

Absolutely the BEST Service Department I have ever experienced. From a Veteran that travels frequently. experienced. From a Veteran that travels frequently. More

I was a bit put off at the 2 hour delay that was initially not communicated to me until I asked about an hour in, It was then explained to me that the call center had over booked them and they were initially not communicated to me until I asked about an hour in, It was then explained to me that the call center had over booked them and they were also down a couple of associates. I was fine once I knew why the delay. Upon completion it was made aware they would be picking up the cost of my service that day due to the delay and poor communication. I was not expecting and did not ask for this freebie, but they insisted. this is one of the reasons I continue to come to Auto Nation Honda. they are the best, Thank you More

The staff was great. The receptionists were very helpful and answered all my questions great. The receptionists were very helpful and answered all my questions great. More

I had an excellent buying experience at this dealership. Sean and Jesus treated me kindly and explained the features of my car to me well. Almost every time I go in for an oil change, I see Sean or Jesus Sean and Jesus treated me kindly and explained the features of my car to me well. Almost every time I go in for an oil change, I see Sean or Jesus and they remember me. All of my experiences in the service department have been wonderful. I trust my them do do a thorough job and they never disappoint. They are not pushy about recommended service either. They just do what needs to be done and let me know what needs to be done in the future. I really appreciate that! I have recommended them to others and will continue to do so! More

I was so impressed with Casey. He is the Best...Very caring and Efficient Happy. He is the Best...Very caring and Efficient Happy. More