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AutoNation Honda Spokane Valley - Service Center

Spokane Valley, WA

4.6
349 Reviews

349 Reviews of AutoNation Honda Spokane Valley - Service Center

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December 31, 2021

Well, within 24 hours of calling for a service appointment, I had one, thank you John. David in service, checked me in, addressed my concerns and identified other issues. Add on services were grac More

by dragonfly1211952
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David in the service department, also John in service.
December 23, 2021

Bought my car at AutoNation and take it there for regular maintenance. Happy with the service and it is not difficult to get an appointment. More

by Pocopen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember the gentleman’s name who checked me in and helped me
December 23, 2021

Setup an appointment for recall on my Ridgeline. They confirmed my appointment the day before. I get to my appointment, wait 10 minutes in waiting area before they come and ask if I am here for recall. More

by kdfelge
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Test
December 12, 2021

Always friendly and the service is great. They tell you what you need now or in the future and lets you choose to go with it or not. My CR-V is always in tip top shape and always runs great with their ser More

by kristina.scott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Hernandez
Dec 14, 2021 -

AutoNation Honda Spokane Valley responded

Hi Kristina, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Honda Spokane Valley. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

December 05, 2021

We loved buying our HR-V at the dealership. We were taken good care of. When we brought the car in for the first service, they were very friendly and efficient. We were very satisfied, until we got More

by Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
Dec 10, 2021 -

AutoNation Honda Spokane Valley responded

Hi Kevin, we are deeply disappointed by your experience at AutoNation Honda Spokane Valley. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (509) 850-9357 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

Dec 10, 2021 -

Kevin responded

I did try to call the general manager, Justin, in hopes that there was some misunderstanding. He is out of town for a few days, but hopefully I can speak to him when he returns.

December 03, 2021

I have used this dealer for 20 years and feel they are honest and l have never felt pressured to have extra work done. My first minor disappointment with this visit was they didn’t wash my car🙁 More

by mapapetrie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David, Sydney Thorp
Dec 07, 2021 -

AutoNation Honda Spokane Valley responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 02, 2021

I took my CRV in for its 45 day checkup and the service representative was waiting at the door. He was friendly and courteous. I explained what they were going to do and it took about an hour to complete a More

by luitend
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Bick
Dec 06, 2021 -

AutoNation Honda Spokane Valley responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.

November 29, 2021

Service was excellent and professional! My questions were answered in a very understandable, courteous manner More

by aldrichmybiz
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Bick
Dec 03, 2021 -

AutoNation Honda Spokane Valley responded

Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

November 16, 2021

I always get my wife's Honda Pilot serviced at Auto Nation Honda in the Spokane Valley. We bought the car there and the service has always been excellent. Because of their efficient wervice, we have More

by rfparks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Bick, Sydney Thorp
Nov 21, 2021 -

AutoNation Honda Spokane Valley responded

Hi, we are pleased to hear you had such a positive experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

November 16, 2021

The maintenance department is always on time and does a full assignment on my car. Always feel safe and know that my car is ready for another mileage checkup and oil change. Ready for the winter!!!!! More

by Sly407
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department , Jerry Bick
Nov 19, 2021 -

AutoNation Honda Spokane Valley responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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