AutoNation Honda Spokane Valley

I was a bit put off at the 2 hour delay that was initially not communicated to me until I asked about an hour in, It was then explained to me that the call center had over booked them and they were initially not communicated to me until I asked about an hour in, It was then explained to me that the call center had over booked them and they were also down a couple of associates. I was fine once I knew why the delay. Upon completion it was made aware they would be picking up the cost of my service that day due to the delay and poor communication. I was not expecting and did not ask for this freebie, but they insisted. this is one of the reasons I continue to come to Auto Nation Honda. they are the best, Thank you More

The staff was great. The receptionists were very helpful and answered all my questions great. The receptionists were very helpful and answered all my questions great. More

Easy, no pressure sale. Dealership was clean, salesman was knowledgeable. We love the HR-V and we will be back! Thank you Dealership was clean, salesman was knowledgeable. We love the HR-V and we will be back! Thank you More

I was so impressed with Casey. He is the Best...Very caring and Efficient Happy. He is the Best...Very caring and Efficient Happy. More

I had an excellent buying experience at this dealership. Sean and Jesus treated me kindly and explained the features of my car to me well. Almost every time I go in for an oil change, I see Sean or Jesus Sean and Jesus treated me kindly and explained the features of my car to me well. Almost every time I go in for an oil change, I see Sean or Jesus and they remember me. All of my experiences in the service department have been wonderful. I trust my them do do a thorough job and they never disappoint. They are not pushy about recommended service either. They just do what needs to be done and let me know what needs to be done in the future. I really appreciate that! I have recommended them to others and will continue to do so! More

I took my car in and had excellent service! It was ready the same day. It was ready the same day. More

Our car salesman Nicholas Bailey was the best part about my experience with AutoNation Honda in Spokane Valley. That’s about where the good experience ends. The rest of the associates, specifically Brian Wa my experience with AutoNation Honda in Spokane Valley. That’s about where the good experience ends. The rest of the associates, specifically Brian Wall, were absolutely horrendous at providing a quality experience. It was very apparent, after all Nicholas had done, that the other representatives had no care in the world, other than finalizing the deal and filling their pockets. Any questions I had there after the deal was made, was met with laughter and the coined Spokane Valley AutoNation Honda phrase “well that’s how car sales go.” It was honestly revolting in the way they conversed with me after I shook Nicholas’s hand, and it made me second guess the entire deal. Nicholas went above and beyond to provide the quality and assurance I expect when purchasing a vehicle, only to be overshadowed by their callous attitude and effort. The deal was made and I drove the car home on a Friday night at 9:00pm, on June 30th 2023. The following day, I was hounded by Spokane Valley Auto Nation Honda for providing proof of insurance for my brand new Honda HR-V. The issue for me is, based on Washington State law and Liberty Mutual, I was insured and covered the second I drove off that lot. I was told by Spokane Valley AutoNation Honda that they needed the proof of Insurance to close their books for the month of June. After a $10,000 down payment, signing all the paperwork, and driving off the lot, not only is this not my concern, but they had the audacity to ask me to bring the car back if I could not provide it. On a weekend. Not just any weekend, but 4th of July weekend. They told me that since I couldn’t get a hold of my representative, to return the car, and they would refund me the $10,000. If proof of insurance was that important, why did they let me drive off the lot in the first place? This is an absolute disregard for their own liability, and also a disgraceful way of doing business. I will not be recommending anyone to even acknowledge Spokane Valley AutoNation Honda exists. More

Awesome business made up from amazing people! Always professional and personable! Truly, these great people make the business great! Always professional and personable! Truly, these great people make the business great! More

My overall experience with AutoNation Chevrolet was good. I got a great suv for a decent price. I worked with Phil B. A great young man although new to his job. He worked hard to find me the right suv. And I I got a great suv for a decent price. I worked with Phil B. A great young man although new to his job. He worked hard to find me the right suv. And I would definitely recommend others to go see Phil so he can do the same for you. More

Fast friendly service. Got the Job done in a timely manner. The service manager was very helpful. Got the Job done in a timely manner. The service manager was very helpful. More