AutoNation Honda South Corpus Christi

Had a great experience the sales staff was easy to work with , first time buying a Honda but have been extremely happy switching over from Toyota with , first time buying a Honda but have been extremely happy switching over from Toyota More

First priced $5,991 for saturn vehicle was told they would run it through inspection and notify us if passed/failed before inspection was over raised $6,923 would run it through inspection and notify us if passed/failed before inspection was over raised $6,923 More

This review is for Autonation Honda South in Corpus Christi, Texas. Dealing with this dealership after the purchase of the vehicle has by far been the worst experience. I went in November 11, 2020 and Christi, Texas. Dealing with this dealership after the purchase of the vehicle has by far been the worst experience. I went in November 11, 2020 and traded in a 2015 Honda CR-V for a 2020 Honda Civic. After the signing of the paperwork and turning in the down payment the following day, I was not given a copy of my contract and was told it would be mailed to me. After several weeks, I finally made the hour drive to physically get a copy of my contract. When I was there, I was told I needed to provide extra copies of updated pay stubs because the ones I originally submitted were too old. That same night I emailed those paystubs. As time passed, I was beginning to receive calls from the bank that I was delinquent in my payments and that the vehicle was not paid off. I contacted the dealership to try and resolve this matter and they reassured me that “everything was fine”, “not to worry” and that it was “taken care of”. This response was given to me after several attempts to contact them with no answer or no return phone call when leaving messages. The calls from the bank were growing increasingly, to where I made another hour drive to the dealership to resolve this matter in person. I met with Dylan Johnson, the finance manager who originally finalized the deal. It took almost 40 minutes for him to come out of his office to greet me, and when he did I was not invited to step in to his office to talk. I had Dylan and the bank on speaker phone in the public lobby trying to take care of this. He finally provided me with a FedEx tracking number and check number with the amount, and was told there was another check sent out for the remaining balance. The check was delivered early December, but still the bank could not locate it and my account was continuing to be delinquent and forwarded to the credit bureaus. After the bank had time to review the tracking number and review my issue, the bank requested copies of the cashed checks for my account. Again, I tried several times to get ahold of someone from the dealership to help me. To this day I have not heard from them. We are now February 2021 and I contacted AutoNation Corporate office in Florida for assistance because I did not know what to do anymore. Today corporate has provided me with a copy of the payoff check to send to the bank as proof, only to see that the dealership typed the wrong account number on the check! I can only imagine, what if I had not called corporate to help me, I would have had a repossession in my name for a car that was traded in. I asked Mr. Johnson when I went in in person for copies of the check and he stated he could not give me that information. Corporate has helped me tremendously to clear this up, and I am hoping I am on my way to getting this taken care of. I understand the dealership did their job in a timely manner, and it was an honest mistake I am sure, what I am disappointed in is their lack of communication with me, no effort to want to help me fix this. Call after call only to get ignored, and basically making me do their job in closing this deal. I still have not received an apology for this stress, and for their mistake bringing my credit down. It’s disappointing how once you arrive, everyone is at your service. Collecting your down payment and eagerness to sell a car is outstanding but when I needed their help afterwards I was a nobody. For whoever reads this, I would be very careful if you choose to purchase a vehicle from this dealership. More

I've bought two vehicles from this dealership and wouldn't ever go back. Their service department tries to push unnecessary add-ons every single time the vehicle is in the shop. Their body shop is wouldn't ever go back. Their service department tries to push unnecessary add-ons every single time the vehicle is in the shop. Their body shop is a "Geico shop" and does crappy repairs. And heaven help you if they owe you a refund. I've been trying for four months to get a refund on an extended service agreement that they admit they owe me. There's a much better Honda dealership in Calallen! More

Worst sales experience ever! A salesman by the name of Mark Santos came out to greet me. I was interested in a particular Honda Civic I saw online. Mark had no clue on which vehic A salesman by the name of Mark Santos came out to greet me. I was interested in a particular Honda Civic I saw online. Mark had no clue on which vehicle I was talking about and asked if I was at the right dealership. He then proceeded to locate the vehicle, leaving me and my kids outside for over half an hour. He had no clue what he was talking about and said I would have a better chance purchasing the vehicle I want elsewhere. I have been getting my service done here for past 4 years but will not be returning due to Mark. More