AutoNation Honda Sanford - Service Center

My new Honda Fit, only two months old was pulling to the right; Courtesy mechanic says nothing wrong, but I drove it w/advisor, who then agreed w/me. They diagnosed an alignment problem, & I had to reschedu right; Courtesy mechanic says nothing wrong, but I drove it w/advisor, who then agreed w/me. They diagnosed an alignment problem, & I had to reschedule since they had to order a part. I showed up for second app't, and they had ordered the wrong part, so I scheduled a third app't. I came to third app't, they replaced beam, & mechanic says problem was solved. I drove out of dealership, and my car was still pulling to the right, problem NOT solved. Thank goodness my car is new & still under warranty, so I only lost time, not money. Also,they advertised wi-fi in waiting room, but it was not working all three times for total of 7-8 hours, that I spent there. Total dog and pony show with lots of smiles, but there were alot of employees sitting around doing nothing while a few were working hard. At end of my visits, the advisor of the day asked me to fill out a survey rating some OTHER advisor who wasn't even helping me the day I filled out the survey. They say, "No pressure" when they ask you to fill out the survey, but then they stand two feet away while you fill it out. Felt like pressue to me and certainly was not anonymous! I took my car to another Honda service center who said it certainly wasn't the rear beam that caused the problem, but rather a funky tire. Mechanic drove the car and couldn't believe the Courtesy mechanic thought the problem was fixed. They replaced the tire at no cost to me, and I drove off into the sunset, STRAIGHT off into the sunset. Thank you WINTER PARK Honda Service Center! More

The 2009 Honda Odyssey I purchsed did not have a key to unlock the wheels. In despiration I went to the dealership and contacted Adyrunne who sold me the vehicle, he had been promoted to a salaried positio unlock the wheels. In despiration I went to the dealership and contacted Adyrunne who sold me the vehicle, he had been promoted to a salaried position, and he immediately resolved the problem and personally intervened to provide a new wheel key. Adyrunne is a fantastic representitive for your organization and reflects very favorably on this dealership. He is a very unique asset to your staff. Kind regards, David E.Fournier More

I had a problem with my Honda's check engine light.I spent $1900.00 on repars and the light still came on.I took it back four times to be fixed and dealt with the service manager Scott.This man has no p spent $1900.00 on repars and the light still came on.I took it back four times to be fixed and dealt with the service manager Scott.This man has no people skills and is very rude if you ask me.Anyway Scott just made up excusses of why it wasn't repaired properly.I was so frustrated I took so much of my time of going back and forth to Courtesy Honda.Ironicly my friend refered me to a technician named Scott who has been working on his families Honda's for years.After talking with him on the phone I droped off my Honda and on the very first visit Scott the technicin fixed my Honda with a cost of $300.00 and he also pointed out other items Courtesty Honda missed.I am glad I took my friend's advice and now my Honda is running perfect. More

We bought our 2008 Accord here and had a positive sales experience. The service equation is the frosting on the cake - PERFECT! How often can a customer say that? Courtesy Honda has the right mix of fri experience. The service equation is the frosting on the cake - PERFECT! How often can a customer say that? Courtesy Honda has the right mix of friendliness, enthusiasm and competitive pricing along with the highest quality of service, to make today's new car ownership a pleasure for a change. If you're looking for the "right" dealership, Courtesy Honda is it! More

Scott is the service manager for courtesy honda. I have a problem with my windows getting scratched when they go up and down. I was required to work with Scott to resolve the problem because my windows ar a problem with my windows getting scratched when they go up and down. I was required to work with Scott to resolve the problem because my windows are tinted and honda does not warranty tint. Scott repeatedly rejected my request to have the doors looked at, and he lied about returning my phone calls. I since took my car to Holler Honda, and on the first visit within 5 minutes their service manager had the door panels removed and resolved my problem. I will never go back to courtesy. I bought my two cars there, and had all my service done there for 3 years. Scott's behavior is inexcusable and very unprofessional. More

After only two visits to this dealership, I have to say they are the most incompetent people I have worked with in over 50 years. Its not that the left hand doesn't know what the right hand is doing -- the they are the most incompetent people I have worked with in over 50 years. Its not that the left hand doesn't know what the right hand is doing -- the left hand doesn't know that there IS a right hand. They quote wrong prices, wrong delivery times, they can't even adjust headlights. They tell you to bring the wrong materials for service. Even when you are looking at a part and you both see it is wrong, they say it must be right because the computer says so. GIVE ME A BREAK! Don't you have a brain???? More