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AutoNation Honda Sanford - Service Center
Sanford, FL
867 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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867 Reviews of AutoNation Honda Sanford - Service Center
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October 29, 2011
The one thing that has always impressed me about Bob is his friendliness and knowledge. Those 2 charastics are hard to find and that's why I keep coming back to him at courtesy and will continue coming bac his friendliness and knowledge. Those 2 charastics are hard to find and that's why I keep coming back to him at courtesy and will continue coming back to him like I have in the past 8 years. More
by Magui1976
Employees Worked With
Bob Garcia, Bob Garcia
October 28, 2011
Pete has been our go-to guy for all Honda parts needed for our shop since he came and introduced himself to us years ago. He will go above and beyond to help us with any questions or concerns that we migh for our shop since he came and introduced himself to us years ago. He will go above and beyond to help us with any questions or concerns that we might have concerning parts. We are grateful that we have Pete working on our team! More
by dhmartin
Employees Worked With
Pete Zubli, Pete Zubli
October 27, 2011
Pete is very helpful and knowledgeable when it comes to Pete is very helpful and knowledgeable when it comes to Honda parts. I have called many times on short notice for that hard to get or maybe small ite Pete is very helpful and knowledgeable when it comes to Honda parts. I have called many times on short notice for that hard to get or maybe small item to complete a job at our shop and Pete makes it happen! Mike T. More
by mike t
Employees Worked With
Pete Zubli, Pete Zubli
October 27, 2011
Pete gives my body shop outstanding service. Thank you for the excellent service and quick turn around time. I have tried several Honda dealership parts department until Pete came into the shop asking for for the excellent service and quick turn around time. I have tried several Honda dealership parts department until Pete came into the shop asking for my business. Thanks Pete Donna More
by dmatracea
Employees Worked With
Pete , Pete Zubli
October 26, 2011
I've dealt with this dealership for more than 15 years. I purchased my 2001 Civic from them, and it has only been serviced there. Bob Garcia is the fourth advisor that I've worked with in that time, and he' purchased my 2001 Civic from them, and it has only been serviced there. Bob Garcia is the fourth advisor that I've worked with in that time, and he's followed in the tradition of excellence - the advisors are knowledgeable, friendly, and they follow through. This dealership is certainly NOT the cheapest provider of service, but still provide good value for money. More
by roger.c
Employees Worked With
Bob Garcia, Bob Garcia
October 21, 2011
I needed a new key for my Accord. Dave Wiggins in the Parts Department was very pleasant, helpful and professional. I recommend this dealer and Dave to everyone. Wanda Parts Department was very pleasant, helpful and professional. I recommend this dealer and Dave to everyone. Wanda More
by wandaw
Employees Worked With
Dave Wiggins, Dave Wiggins
October 21, 2011
Bob Garcia, Bob, greeted us with a smile,(a smile that Bob Garcia, Bob, greeted us with a smile,(a smile that showed us he was happy to take care of his customer) Bob, asked a few questions, then I ex Bob Garcia, Bob, greeted us with a smile,(a smile that showed us he was happy to take care of his customer) Bob, asked a few questions, then I expressed what my needs were for the Element. He said, I will take care of this and will notify you when your car is finished. I look forward to coming back for all and any problems pertaining to my Element, as long as there are Service Advisor's like Bob Garcia's My sincere thanks. Sincerely; Jim and Gail wheeler proud owners of a 2011 Element 407-802-6401 Thank you Honda of Sanford,Florida More
by gailwheeler77
Employees Worked With
Bob Garcia, Bob Garcia
October 21, 2011
I will NEVER do business with this Honda dealership again. I brought my 2010 Accord in to comply with two service bulletins (software updates) and to have the tires rotated. The day after, I checked again. I brought my 2010 Accord in to comply with two service bulletins (software updates) and to have the tires rotated. The day after, I checked my oil (as I do twice a month) and found it to be OVERFILLED by 1.5 quarts. Upon further inspection, I found that the filter was covered in oil and had bite marks from a different type of filter wrench than I use. The crankcase drainplug was torqued so tight that I needed a cheater bar to get it off. All of this from a supposed software update and tire rotation. After speaking with the service advisor, I was eventually told that the mechanic started to perform an oil change, and then stopped when he realized that I hadn't ordered one. Courtesy Honda had two honorable courses of action they could have taken: 1) Finish the oil change, explain the error to me, and tell me that the oil change was on the house. Any reputable service department would have done this. 2) Stop the oil change, call me, explain the situation, and ask what I would like done. They did neither, overfilled the oil reservoir, and over-torqued the crankcase drainplug. Courtesy Honda did, however, provide me with a brand new filter and reimbursed me for the cost of the oil needed to change my own oil. That was appreciated. **A Courtesy Honda customer service rep called me on 10/31 to discuss this issue. He assured me that they are making improvements to prevent an incident like this from occurring again. More
by vandelay
Employees Worked With
Glen/Travis
October 20, 2011
I had recently had my honda civic in for service and had an excellant experiance from the time i pulled into the service drive and met with service advisor Travis Bussin he was very helpful in assisting me an excellant experiance from the time i pulled into the service drive and met with service advisor Travis Bussin he was very helpful in assisting me through the whole process will defineatly return back to this dealership because the the quality of service i have recieved here More
by civic2007
Employees Worked With
Travis Bussin, Travis Bussin
September 18, 2011
My new Honda Fit, only two months old was pulling to the right; Courtesy mechanic says nothing wrong, but I drove it w/advisor, who then agreed w/me. They diagnosed an alignment problem, & I had to reschedu right; Courtesy mechanic says nothing wrong, but I drove it w/advisor, who then agreed w/me. They diagnosed an alignment problem, & I had to reschedule since they had to order a part. I showed up for second app't, and they had ordered the wrong part, so I scheduled a third app't. I came to third app't, they replaced beam, & mechanic says problem was solved. I drove out of dealership, and my car was still pulling to the right, problem NOT solved. Thank goodness my car is new & still under warranty, so I only lost time, not money. Also,they advertised wi-fi in waiting room, but it was not working all three times for total of 7-8 hours, that I spent there. Total dog and pony show with lots of smiles, but there were alot of employees sitting around doing nothing while a few were working hard. At end of my visits, the advisor of the day asked me to fill out a survey rating some OTHER advisor who wasn't even helping me the day I filled out the survey. They say, "No pressure" when they ask you to fill out the survey, but then they stand two feet away while you fill it out. Felt like pressue to me and certainly was not anonymous! I took my car to another Honda service center who said it certainly wasn't the rear beam that caused the problem, but rather a funky tire. Mechanic drove the car and couldn't believe the Courtesy mechanic thought the problem was fixed. They replaced the tire at no cost to me, and I drove off into the sunset, STRAIGHT off into the sunset. Thank you WINTER PARK Honda Service Center! More
by hollymjohnson
Employees Worked With
Scott Lance, Cosmo, Brandon - all service advisors
