AutoNation Honda Sanford - Service Center
Sanford, FL
867 Reviews of AutoNation Honda Sanford - Service Center
I have been using this dealership for over twenty years. I have bought several cars here and always have my service done at AutoNation Honda Sanford. I have bought several cars here and always have my service done at AutoNation Honda Sanford. More
Always a pleasure dealing with the staff at this dealership. Efficient, honest and friendly. Travis is typically my advisor and I trust him. I have taken my Honda to 2 other dealerships for servi dealership. Efficient, honest and friendly. Travis is typically my advisor and I trust him. I have taken my Honda to 2 other dealerships for service. Neither even compares to Autonation Sanford. More
I have bought both of my Honda vehicles from this dealership, and continue to have them serviced here because the service department has always been good. Upon my arrival for this visit I was greeted dealership, and continue to have them serviced here because the service department has always been good. Upon my arrival for this visit I was greeted promptly and professionally. My service advisor did an excellent job getting me in and out as quickly as he could. He was personable and informative. The waiting area is not what it once was. There needs to be a bit more creature comforts offered to the customer that is waiting for their vehicle's service to be completed. The new policy that you must have an appointment prior to bringing your vehicle in to be serviced is not a favorite change of mine either as I find it a bit inconvenient due to my work schedule. The website needs to be a bit more customer friendly. Remember not all of your customers are tech savvy. Calling to try to make an appointment or receive information regarding the service is frustrating because there is a tendency to leave the caller on eternal hold. Just my observations and a summary of my personal experiences. Since you asked I am going to take the opportunity to let you know what my thoughts are and where I feel there is room for improvement. More
The service was great but the waiting facility is scruffy. Needs a paint job. The bathrooms we’re out of order, both men and women! No allowances or apologies. I was there for about 3-1/2 hours waiti scruffy. Needs a paint job. The bathrooms we’re out of order, both men and women! No allowances or apologies. I was there for about 3-1/2 hours waiting for my car to be repaired and had to ask to use the mechanics toilet which was filthy! Popcorn machine not working, no cold water bottles. Happy with the service on the car but Client care obviously not a priority. Just not what it used to be. More