AutoNation Honda Roseville - Service Center

Autonation Honda Service Department review I recommend Autonation Roseville Honda for all service and car repairs. Recently, Rich, who works in the service department assessed what repairs my I recommend Autonation Roseville Honda for all service and car repairs. Recently, Rich, who works in the service department assessed what repairs my Honda Civic needed. The car was completed in a timely manner. Overall, my experience was exemplary and I will continue using Autonation Roseville Honda for all my car needs. More

Service I was in town visiting my son and took my car in for service. When I came in to pick up my car the cashier was so rude!!! The tech who took my car was I was in town visiting my son and took my car in for service. When I came in to pick up my car the cashier was so rude!!! The tech who took my car was so helpful but when I had a question the cashier couldn't answer my question. So I asked to speak to e manager and she said they don't have managers working on the weekend so I asked to speak to the tech who got my car and she said NO that the tech was busy with others customers. So I signed the work order but would not initial the final estimate and she told me she wouldn't give me my keys. I asked her why I had just paid for the service and she said to bad you have to I initial so I initial under duress I have NEVER had this can of problem at the dealership I use in Fairfield and Vacaville. I will never use your service dept again!!! More

Worst customer service ever My daughter goes to school in Arizona, where the Honda dealership and service departments are excellent. They answer their phones, make service appoin My daughter goes to school in Arizona, where the Honda dealership and service departments are excellent. They answer their phones, make service appointments in a timely matter, and give you eye contact and acknowledgment when you arrive at their service center. Honda Roseville in the Automall is completely on the other end of the spectrum. After multiple days of calling, NO ONE ever answers the phone. Instead, a computed voice just keeps rerouting you . Our attempt to make an appointment on line looked to be promising until we came to the actual scheduling and weren't allowed to proceed. (another glitch?) We finally drove to the dealership (this is just for question about windshield wiper that wasn't working). We parked the car, no one came out to acknowledge us. We went inside, again, no acknowledgement again, went to the cashier where we were told we couldn't be helped as cashier is only for people picking up vehicles. We were sent to parts counter, again, nobody there. After 10 minutes we finally had a person to help! The elderly woman in front of us was redirected to a service personnel where she should have been sent to in the first place. And the same gentleman, "Ken", the only shining star over there, was kind of enough to take good care of us and got the windshield wipers squared away on my daughters car. We wanted to get the oil changed before she left, but will wait to get her back to her dealership. By far this is the WORST customer service I have ever encountered. I wouldn't purchase from them, and certainly not maintain my car there. More

The lack of communication with the two persons that were servicing my care was terrible. It was beyond terrible. I dropped my car off 5 hours ago and nothing has been done and only the DVD player needed to servicing my care was terrible. It was beyond terrible. I dropped my car off 5 hours ago and nothing has been done and only the DVD player needed to be re-installed. The outside company couldn't make it out until 1 and no one bothered to call me. I needed an oil change and they didn't bother to complete that either. Would never recommend this dealer. More

I bought my 2004 Honda Accord at this dealership and have had good service ever since. I have worked with Greg Letherman in the service dept ever since I bought the car and have had very good service. Greg had good service ever since. I have worked with Greg Letherman in the service dept ever since I bought the car and have had very good service. Greg has helped me set up appointments that best fit my schecule and has worked well with me. He has always explained what the service entailed and also if there were any problems. I will continue to use this delearship as long as I own the car. Thanks Greg and thanks Honda. More

I took my car in to have an oil change while we were on vacation. The oil change went well, but since my visit I have received tons of paperwork from the dealership and obviously from third parties with w vacation. The oil change went well, but since my visit I have received tons of paperwork from the dealership and obviously from third parties with whom the dealer shared my name and address. I have asked them several times to remove my name and address from their mailing lists, but they ignore my requests and since they shared my name and address with others (extended warranty companies, for example) the mail just keeps increasing. If you don't mind getting tons of junk mail, by all means have service done at AutoWest Honda-Roseville! More