AutoNation Honda O’Hare - Service Center

We have purchased three Honda vans over the past 10 years from Auto Nation Honda O’Hare. We recently had a very disappointing experience with the service department and their lack of communication. When you from Auto Nation Honda O’Hare. We recently had a very disappointing experience with the service department and their lack of communication. When you call the service number the call gets routed to the call center, this is fine to schedule service but should not be used while your vehicle is at the dealership. We always had to leave several messages before getting any kind of call back. The vehicle was at dealership for two weeks, after we were originally told it would be one week. The delay we were told were due to a Honda Care inspector. It took a week for this inspection to be completed. Every time we called we were told that it would later that day, the same was happening each day until he/she finally came. This was very frustrating for us. I understand that an approval that was required from Honda Care, but was never communicated that a inspector would have come to inspect the problem. If would have known this we could have planned around this. As it was we needed to reschedule a trip, including airline tickets. Upon picking up our van Michelle Freeman provided us her business card with a phone extension on it. You would think this might have been provided on the day we dropped off the vehicle, or communicated during our conversations with her, especially when we explained on frustration with the system. We do enjoy our van very much but in the future we would need reconsider purchasing from another dealership after this experience. More

Excellent service advisor--knowledgeable, thorough, courteous, efficient-- thorough work on the car, drives well, welcoming atmosphere. courteous, efficient-- thorough work on the car, drives well, welcoming atmosphere. More

I bought my car @ AutoNation Honda. Have serviced it here for 17 years which is telling in itself. Always a positive experience. here for 17 years which is telling in itself. Always a positive experience. More

I had my 20k check up. It was a slow morning, but I was in at 7:15 am, and was driving away before 8:30. That is unheard of speed. in at 7:15 am, and was driving away before 8:30. That is unheard of speed. More

char gauer is a national treasure. I will ask for her every time in the future. every time in the future. More

Great services and good prices with discounts. Representative was helpful explaining all details re needed repair. Representative was helpful explaining all details re needed repair. More

She was a Very nice service rep. My car was done in a timely manner. Thank you timely manner. Thank you More

Brought car in on Weds for serviceHad to leave car Brought car in on Weds for service Had to leave car overnight with a promise of updates and completion by noon on Thursday No call no updates Had t Brought car in on Weds for service Had to leave car overnight with a promise of updates and completion by noon on Thursday No call no updates Had to call three times finally reaching call center got call back Kim out of office Wonder why no one followed up on her work to let me know my car was done? More

AutoNation Honda and especially Michelle did a great job of quickly and effectively servicing my car. I needed a few rather pricey items taken care of and she did an excellent job of walking through the nee of quickly and effectively servicing my car. I needed a few rather pricey items taken care of and she did an excellent job of walking through the needs and costs in a way that made me more comfortable having it taken care of that day. More

From purchase to service, my experiences here have been great. Today, service with Char. Excellent! great. Today, service with Char. Excellent! More