AutoNation Honda O’Hare - Service Center

Everyone is so nice there they call me by my first name which is nice. We’re like a big family. They take care of you when you are coming in for service. They ask you if everything is OK and they wish you which is nice. We’re like a big family. They take care of you when you are coming in for service. They ask you if everything is OK and they wish you well as you’re leaving which is very nice. More

It is easy to make an appointment and the waiting area is clean. Prices are what you’d expect from a dealership. I do feel that there is always a push to upsell, so I always consult a friend who is a part- clean. Prices are what you’d expect from a dealership. I do feel that there is always a push to upsell, so I always consult a friend who is a part-time mechanic before agreeing to anything. More

Professionalism of the staff. And speed of service. Demarco is an exemplary associate. He walked me through needed repairs And speed of service. Demarco is an exemplary associate. He walked me through needed repairs More

Quality of workmanship is five stars, but my car was there from 7/3 to 7/9 for warranty-covered repair. Advisor expected to have car ready on either 7/5 or 7/6. Five calls went unanswered except by call there from 7/3 to 7/9 for warranty-covered repair. Advisor expected to have car ready on either 7/5 or 7/6. Five calls went unanswered except by call center with no follow up by dealership. Same with vm …no response. When I finally spoke to service advisor in a.m. on 7/8, was told car would be ready by 4 pm. Again was not ready. Tech suggested that a lot of rust in power steering rack on a less than two year old vehicle only driven on paved roads, rather than extensive off-roading as suggested …Requested a loaner and was told none were available throughout the process. Very disappointed, particularly in that aspect. If the dealership doesn’t have a reasonable number of short term loaners available, why wouldn’t they create a partnership with a car rental company to offer this service? When the car was finally ready early on Tuesday, July 9, I was grateful to find they had detailed the vehicle and I’m confident in the workmanship. More

The service department is fast friendly service at its finest. Every service advisor communicates with the customer in a timely matter. finest. Every service advisor communicates with the customer in a timely matter. More

Great service department. Both the service reps and technicians take the time to explain what is needed and recommended including video of your vehicle. Both the service reps and technicians take the time to explain what is needed and recommended including video of your vehicle. More

The service department was great. Got my car there and David took care of everything. Thank you Got my car there and David took care of everything. Thank you More

Drop off and pick up was very efficient. the agent made sure to take care of all problems. the agent made sure to take care of all problems. More

Satisfied all in all Long wait ! Service writer was excellent. Vitaly was very an asset to your business Service writer was excellent. Vitaly was very an asset to your business More