AutoNation Honda O’Hare
Des Plaines, IL
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I was one of the unfortunate 2014 Pilot owners with peeling paint. Josh Grant, service manager, handled my complaint. His service was excellent. His follow through with Honda America to make my repaint peeling paint. Josh Grant, service manager, handled my complaint. His service was excellent. His follow through with Honda America to make my repaint possible was great. The work was done by O’Hare Auto Body. Another great service experience. Very happy More
This was my first experience with this dealership. I buy a car at least every two years and for the past 10 years has been from a dealership in Wisconsin so maybe I am spoiled... There are some posi I buy a car at least every two years and for the past 10 years has been from a dealership in Wisconsin so maybe I am spoiled... There are some positives: Ms. Luna is pleasure to work with and if she worked for another dealership, I would buy from her again. I had done my research and was looking for a very specific vehicle and had found three within 100 mile radius and unfortunately my regular dealer which is 200 miles away did not have one otherwise I would have purchased from them. At the very end, when I was receiving the keys to me new vehicle (used) I was told that the vehicle has only one key. This is a 2021 model with only 10K miles sold at few thousands of dollars below a new vehicle value. When I asked why they did not expose this at the beginning of the deal, I was told that I did not ask. Which is true, I also did not ask if the car came with four tires or an engine with only 10K miles on it. The used car manager really needs training on customer service. I have several personnel with "manager" title reporting to me and if they were like her, they wouldn't be employed at least not by me. BTW, this is a Honda dealership and although I did not purchase a Honda with this transaction, the other car I replace every two years or so is a Honda and I replace it with a Honda. You may have saved a few hundred dollars but you lost a customer. More