AutoNation Honda O’Hare

Great service service writer was pleasant,helpful And explained what work I needed;done in a very knowledgeable way explained what work I needed;done in a very knowledgeable way More

kimberly did it very satisfactory handling my service request and efficiently . good job overall.i ll be back for next service request and efficiently . good job overall.i ll be back for next service More

Yousef in the service department was very responsive to my needs and very professional. He explained everything thoroughly, and recommended what service could wait until next time I go for an oil change si my needs and very professional. He explained everything thoroughly, and recommended what service could wait until next time I go for an oil change since I am on a budget. More

Kimberly from service was very helpful. She explained all that needed to be done to the car. She explained all that needed to be done to the car. More

Mostly very good quick scheduling time. Service day went smoothly easy check in. Wait time was good 1 hours not bad. Only problem found the next day that the service technician did not inst Service day went smoothly easy check in. Wait time was good 1 hours not bad. Only problem found the next day that the service technician did not install 3 screws in the trunk after the repairs. Had to go back to the dealership the next day. They fixed the issues but I should not have gas to return. More

Staff was cooperative and polite. Service done in time. One thing I don't know the kind my head light because on April 9th I noticed one of my light doesn't work. Service done in time. One thing I don't know the kind my head light because on April 9th I noticed one of my light doesn't work. More

I was happy with the service person who took care of me. The time needed for repair was clear and what was going to be done was in writing. The time needed for repair was clear and what was going to be done was in writing. More

I brought the car in for an oil and some fluid changes. It turned out that I was looking at some major repairs. I've only used this dealer to maintain the car, and my previous check-up did not indicate an It turned out that I was looking at some major repairs. I've only used this dealer to maintain the car, and my previous check-up did not indicate any of these major issues. To expIain this discrepancy I was told that some of the mechanics are more trained than others. I have been coming here for 17 years and had thought the service quality was fairly consistent and good.. When I called the next day for an update - my service contact was not in, and I'm not even sure that I would have been contacted that work had been finished. When I came to pick up my car, Kim was busy with an e-mail. I waited 25 minutes before I went back to find her with another costumer! I was shocked that the quoted estimate did not include the parts and was only labor - this was very misleading. I was only shown prices for parts on a computer screen - these prices were similar to the estimate that I signed off on. I was told that I must have misunderstood. I paid thousands to fix my car and I misunderstood! I feel that I was treated fairly shabbily, and as I start looking for a new car I wonder if Honda is in my future. More

I checked in on time and was out in less than two hours . The service was great. The service was great. More

I was in and out of the service department quickly. Everything went well and my service rep was great Everything went well and my service rep was great More