AutoNation Honda O’Hare

After 14+ years of being a loyal customer I'm highly disappointed this last visit for a repair of an attempted theft catalytic converter. They had my car for 2 months, part was back ordered and kept get disappointed this last visit for a repair of an attempted theft catalytic converter. They had my car for 2 months, part was back ordered and kept getting pushed back, that wasn't the issue though. The issue was the lack of communication throughout the process, little to none, was extremely difficult to get through when calling and next to impossible to get anyone to return many many messages that were left. On top of that they wouldn't let me keep MY catalytic converter, thiefs attempted to steal it and it was left hanging off my vehicle due to an antitheft strap I had installed, but still had to be replaced with a new one. Obviously it's worth a lot of money or they wouldn't keep trying to steal it so of course I wanted to keep it and recycle it myself. They told me I would have to pay a fee to keep the part. Are you kidding me, you are going to charge ME for a part that I own??? Utter bs shady business right there. Glad to have sold the car and glad to not have to return my business to this dealership that has gone downhill over the past few years. More

I've been very satisfied with every interaction I've had with them. Always friendly and happy to answer any questions. My car feels new again after I have it serviced here. with them. Always friendly and happy to answer any questions. My car feels new again after I have it serviced here. More

Very disappointed in the support by service/sales. Had purchased a vehicle in December with the 30k mile warranty. This car has been in the shop for everything from emergency brakes, front axle and no Had purchased a vehicle in December with the 30k mile warranty. This car has been in the shop for everything from emergency brakes, front axle and now issues associated with module/starter. Making payments on a vehicle and not having a loaner car with downtime is severely unacceptable. Along with this charging a customer for brakes jobs and not replacing rotors is something i dont understand. This might be the last honda i do purchase , in addition to time i spend at this shop/dealer whom doesnt seem to care about quality and/ customer service. More

Very friendly and responsive to your needs. Would recommend to a friend and others. Thank you Would recommend to a friend and others. Thank you More

Professional timely and clean dealership. They go above and beyond to ensure customers are taken of and service is completed. They go above and beyond to ensure customers are taken of and service is completed. More

Richard and Nick made my experience very nice. They were very helpful and made the process quite easy. They were very helpful and made the process quite easy. More

Awesome ! Relaxed no pressure! Very accommodating! Jericho & Dillon were the best! Would Highly recommend them ! Relaxed no pressure! Very accommodating! Jericho & Dillon were the best! Would Highly recommend them ! More

I have been coming to this dealer every year for checkups since I bought my Honda Civic 2009; I have had nothing but excellent service with very competent employees. since I bought my Honda Civic 2009; I have had nothing but excellent service with very competent employees. More

I have always receive great service from the sales staff as well as the service staff. They have also given me better sales prices than other dealerships. as well as the service staff. They have also given me better sales prices than other dealerships. More

Friendly staff,everybody so professional,clean installations,fast service,really happy every time i go there installations,fast service,really happy every time i go there More