Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
AutoNation Honda O’Hare
Des Plaines, IL
1,457 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,457 reviews
August 19, 2022
Beware of predatory sales tactics and price gouging! In my case they were forcing me to pay over $2100 for things that were not part of the original order agreement after I waited over 6 months for a ca In my case they were forcing me to pay over $2100 for things that were not part of the original order agreement after I waited over 6 months for a car. This dealership placed a mandatory $2196 over the MSRP of unwanted options on the car I agreed to purchase. They stated if I don't purchase the options, they won't sell the car to me and that they are “standard” (read: mandatory) for every car they sell. Those additional fees are not negotiable and you can’t opt out of them. They did this to me after they made me wait almost 6 months betting on the fact that I would not back out of the purchase and I would fall for their predatory sales tactics. Mind you, the original agreement was to purchase $2500 worth of accessories from them for my new Odyssey - I was happy to pay for extra stuff, just not the things they were forcing on me. Talk about penny wise, pound foolish. Beware of Jenny G. (sales person) who will make promises she can’t keep, tell you a handful of stories only to come up with excuses only to exert their predatory sales tactics. Beware of Patricia (sales manager) who won't listen and will talk over you. You have to question the ethics of a place where the managers are out to exploit the customers counting on the fact that the customers will capitulate to their predatory price gouging. Unless you like hassles, I guarantee you you're going to regret shopping here, and that comes from a returning customer whose entire family was buying cars from for years. And if you end up in the same spot as me, be sure to voice your complaint to Honda Motor Corporation to tell them how this dealership taints their brand and steers customers to other brands. As to the glowing reviews from others - luckily for them the service reviews are mixed with sales reviews so that’s how they ended up with almost 3K reviews, most of them highly helping them drown out the other bad shopping experiences from the reviews. More
by Piotr F
Employees Worked With
Jenny, Patricia
August 18, 2022
We've been longtime customers for both new cars and service. Service department is now a disaster -- total turnover in staff, little attention from customer service tech. Dropped car off for an 8 a.m. service. Service department is now a disaster -- total turnover in staff, little attention from customer service tech. Dropped car off for an 8 a.m. appointment, started calling to check on status at 2 p.m. Never got a call back. Finally called again at 4:30 only to find that due to a "computer problem" noting had been done. GRRRRRR. Will not be going back. More
by hmo60068
Employees Worked With
New employee who clearly was untrained
August 17, 2022
Demarco was friendly and answered all of my questions. I have a new car and I had many questions. My oil change was done in record time and I had an estimate before the work was done. I have a new car and I had many questions. My oil change was done in record time and I had an estimate before the work was done. More
by Nbeckman10
Employees Worked With
Demaco
August 13, 2022
Mr Gary is very professional. He did everything so I can leave the dealer driving the car I was looking for. Thanks so much you're the best. He did everything so I can leave the dealer driving the car I was looking for. Thanks so much you're the best. More
by Mixi
Employees Worked With
Garry
August 13, 2022
That was the first and the last experience I will ever have with these dishonest people. They have denied me of my rightful claim. They have fallsly advertised money back gauranty at 100% if you return u have with these dishonest people. They have denied me of my rightful claim. They have fallsly advertised money back gauranty at 100% if you return under 250 miles or 5days if you are not fully satisfied with your purchase. I was well under these conditions. They have refused me by appraising lot less than what my car actually worth and I lost $3000 by exchanging the car I just bougth with a different car. On top of that I did not get treated respectfully, their sale manager Michael was very rude and unfriendly, making all kinds of uncomfortable gestures which I found offensive. I must mention their service manager Ray. He was the only reasonable and respected person and I appreciate his help. Overall I am dissappointed and unhappy with this dealer and I am not going back any time soon in foreseeable future. I give them ZERO STAR More
by srizvi2
Employees Worked With
Michael. Mary. Ray
August 13, 2022
The experience was very pleasant, although a bit time consuming. I was able to get the perfect car for the right price, while all other Honda Dealers were inflating the prices. Way to go, and would recom consuming. I was able to get the perfect car for the right price, while all other Honda Dealers were inflating the prices. Way to go, and would recommend. More
by philipminefee
Employees Worked With
Jenny Gutierrez Trinidad
