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AutoNation Honda O’Hare

Des Plaines, IL

4.6
1,457 Reviews
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1533 S River Road

Des Plaines, IL

60018

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Showing 1,457 reviews

October 10, 2022

I had told my car will be ready in 1hr & 30 min it took almost 2hr & 20 min for oil change, I think it is way to long & not acceptable, I will never come back , not happy customer More

by Albahrani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t have at present time, my service was Friday 10/7/22 at 7am
Oct 14, 2022 -

AutoNation Honda O’Hare responded

Hi Albahrani, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (847) 474-4048 to discuss what we can do to help.

October 09, 2022

I am very happy with this dealership, they are always courteous and friendly and always get the job done, Thank you! More

by tachmar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfredo, jessica and raymond
Oct 14, 2022 -

AutoNation Honda O’Hare responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 09, 2022

Quality work done at a reasonable price. Convenient appointment time. All requested work completed in less time than expected.. Easy in and out transactions. Excellent communications regardi More

by wlangguth5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DeMarcco Drummer
Oct 14, 2022 -

AutoNation Honda O’Hare responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 06, 2022

Quality and honest service; timely update of information and convenient courtesy ride during repair process.. More

by Henry C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Demarco Drummer
Oct 11, 2022 -

AutoNation Honda O’Hare responded

Hi Henry, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

October 06, 2022

Service was completed quickly and at a reasonable price Service advisor Youseff always friendly and knowledgeable More

by JSCORDAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Youseff
Oct 11, 2022 -

AutoNation Honda O’Hare responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 06, 2022

We had a very good experience buying our new Honda from AutoNation. Everyone we interacted with was friendly and very transparent about the steps in the process. Jericho helped us with all our questions ab More

by Mlperez6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jericho
Oct 11, 2022 -

AutoNation Honda O’Hare responded

Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 05, 2022

Salesmen try to rip you off on basic stuff life spark plugs or not applying the discounts properly and applying over applying the tax on the discount. They did not even know how to use their own softwar More

by piyo21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
All and Manager
Oct 11, 2022 -

AutoNation Honda O’Hare responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Honda O'Hare take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (847) 474-4048. We hope to hear from you.

October 04, 2022

Good service but the price of new tires cost $20 more than on Honda.com More

by jinningkong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim
Oct 10, 2022 -

AutoNation Honda O’Hare responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

October 04, 2022

I had to make an appointment for an oil change; set up on line and they took me on time and did a fantastic job as always! More

by Technogap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yousef Alwari, Luis Lopez
Oct 10, 2022 -

AutoNation Honda O’Hare responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 04, 2022

They sent me a text with the video from the mechanic showing where the issue was and explained the process well. More

by p.davidarcila
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yousef Alwari
Oct 10, 2022 -

AutoNation Honda O’Hare responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

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