AutoNation Honda O’Hare

Besides being close to home,any purchaser wants service with not only a amile but satisfaction so only required maintenance visits are needed. Can't go wrong at this dealership. They also contact you via p with not only a amile but satisfaction so only required maintenance visits are needed. Can't go wrong at this dealership. They also contact you via phone or e-mail. Bet Your Broker doesn't Avery caring facility More

I don't know WHAT the are!?!?!? I got the FULL I don't know WHAT the are!?!?!? I got the FULL inspection, Oil change, oil degreasing, and paid around $150 for a LONG~ trip. the NEXT day, about 5 I don't know WHAT the are!?!?!? I got the FULL inspection, Oil change, oil degreasing, and paid around $150 for a LONG~ trip. the NEXT day, about 500~600 miles away from home car's v-tek that controlls the fuel economy BROKE! I called the service, they are saying that this is NOWAY~ that it is their fault. They are saying that who knows what is going to happen after car has run 600 miles~!! DOES HONDA CARS go BAD every 600 miles?!?!? is this the dealer? or the HONDA? More

This people give you imprecion for Liers,serious they try all tricks in a book to sell me a car for $2000 more then I bought in M'GRATH Honda. Sorry for customers who will trust them........................ all tricks in a book to sell me a car for $2000 more then I bought in M'GRATH Honda. Sorry for customers who will trust them.................................................................................................................... More

Don't bother going there for service. They've tried to rip me off on brakes, differential changes, trans fluid changes and warranty work. The differential changes are covered under TSB 07-024 and are rip me off on brakes, differential changes, trans fluid changes and warranty work. The differential changes are covered under TSB 07-024 and are a known issue. Well the dealership tells you to ignore the book that says do your differential changes at 60,000 mile and listen to them and do it every 15,000 miles. Ya right! If there is an issue that requires the fluid be changed that early, it is covered under warranty...as TSB 07-024 states! And that wasn't even the warranty issue I had. Honestly, with all the bad experiences I've had with Honda I can't see myself buying another car from them again. More

We just bought our 2006 Honda Civic Hybrid and have found the dealership to be very helpful when purchasing the car and now when we had the oil changed. Everyone was very helpful and explained what needed t the dealership to be very helpful when purchasing the car and now when we had the oil changed. Everyone was very helpful and explained what needed to be done. We left very satisfied and will return for any service needed. More

I took my 1998 Honda Civic in for repair so they could look at a possible transmission problem since I was having trouble putting the car into gear from park. I initially took it to an independent repair look at a possible transmission problem since I was having trouble putting the car into gear from park. I initially took it to an independent repair person, and he said that he could fix the problem but could not guarantee that it would correct the problem since he can not work on transmissions. He suggested that I take it to the dealer since they can work on transmissions which is why I took it to O'Hare Honda. They have a $79.00 diagnostic fee that I was willing to pay. In fact, when I was talking to the service man (Eddy) writing up the work order, I specifically told him that I was considering junking the car and buying a new one since it is older, and wanted him to evaluate the condition of the car from this perspective. A few hours later, Eddy calls back and verifies that the transmission problem was there, and suggested the same fix as the independent shop I took it to which was to cost about $333.00. He also went on to say that during the process of diagnosing the problem the technician accidentally broke the cable going to the hood, and that needs to be fixed at a cost of $350.00. I told him since they broke it, I think they should pay for it. He said that he would have to talk to his service manager (who had left), and get back to me. When he called me back, he said that could give me a 20% discount to bring the cost to $280.00. I told him that I would call back. I called the independent repair shop and asked them if they had had any problem opening the hood. They said NO, since it had worked just like it was supposed to. When I called Eddy back I said I would like one of two things that seemed reasonable to me: 1) I will pay for the transmission, and they can pay for the hood, or 2) I will take my car elsewhere, and they will not charge me the diagnostic fee. Again, he said that he could have to run it by the service manager. When Eddy called me back, he said I could take it but that I would have to pay a $39.50 diagnostic fee, since the technician only took 30 minutes to diagnose the problem. Even though he freely admitted that his technician had broken the hood latch, he refused to offer any relief from the $350.00 charge other than the meager 20% reduction. My son-in-law, then got involved since he is in the car business, and had dealt with O'Hare Honda successfully in the past when having his wife's car repaired. He got the same song and dance from Eddy, and when he talked directly with Mr. Benedetto, he got the same response from him. Since he knows him, he decided to call the owner of the agency, and he never called him back. During the course of this dispute, O'Hare Honda has lost my good will, and Honda itself has lost my business forever after owning a Honda for 16 years. One comment will always stick out in mind. When talking to Mr. Benedetto, he stated "Well, we haven't lost any business with you since you never did any business with us.!" Little did he know that I had initially planned to buy another Honda if the Honda he was looking at needed to be replaced. Besides, my son-in-law has decided to deal with a different Honda agency, also. All this over a small $350 dollar repair. I wish them well, but if they irritate enough customers, they will no longer be in business!! More

Customer is king till deal is signed only. Any issue that you have, will be strictly ignored afterwards. I bought car from them and the salesman mentioned certain features in the car. The car did not come wi you have, will be strictly ignored afterwards. I bought car from them and the salesman mentioned certain features in the car. The car did not come with those features. When went back to dealer, salesman tried to look for those features and can't fine. Came back and said "the feature seem to come in higher model only". The referral was through friend that was not paid either so make sure to get referral money on the spot. I was told, "we will not honor" and they hung up hard on me. The dealer never bothered why i was dissatisfied with the purchase. Completely opposite to my previous purchase of Nissan vehicle. More

I came in looking for a 2008 Honda Fit Sport and I should have just walked out from the 1st minute I walked in. I asked a gentlemen if they have any Honda Fits on the lot and he said he would find someone t have just walked out from the 1st minute I walked in. I asked a gentlemen if they have any Honda Fits on the lot and he said he would find someone to help me. 10 minutes later still no one to help me. I saw an employee walking toward me and asked if I had been helped. I said no and I wanted to know if any Fits on lot. He checked and said yes and we took a walk out to the lot. The car was not the color I wanted, but my second choice. After the test drive, I advised I would be interested. We sat down and he presented the price to me. It was over $3000 above the MSRP. I point blank said, this is over $3000 above MSRP. He looked confused, so I pulled out a print out from the Honda website, as well as Edmonds and Kelly Blue Book and said see, the price for a 2008 Honda Fit Sport is $15850. I am not interested in this car if you are going to sell me it for $3000 more (this in NOT including Tax, Title, etc). He went and talked to a manager and gave me another figure, which was STILL ABOVE MSRP. I said no! He proceeds to pull out a old print out about the 2007 Fit and that its in high demand and that's why they are selling it far above MSRP. I said so its a highly sought out car and your selling it as a Supply and Demand price. I again said no, not interested. He said where do you need to be for you to walk out today with this new car. I gave him a figure (car price, tax, title, etc). They wouldn't budge. Then we go out to look at my car to figure out if they are WILLING to give me more than $500 on a trade in. After some more of me telling me I cannot fathom paying above MSRP, another person give me a another figure (lower than the 1st), but its still over $500 the MSRP. We came inside and the sales person I have been dealing with went and spoke with someone else, they came down on the price BUT it is STILL over the MSRP. I thought about it and stupid me was about to close the deal by signing the papers, but then my gut told me this is a bad deal and cancelled the transaction. I went outside to get fresh air and the GM came out and tried to BS me with some confidential document showing what dealers were trading with who to get their customers cars. Earlier I had mentioned in convo that I was working with another dealer and said there name. This GM was trying to tell me that the other dealer is lying to me because they do not have any cars in the color I want coming to them (even though the other dealer said it was coming, I spoke to them 5 min prior to GM coming out). Anyways I said still not interested, I am cancelling the sale. I waited for my receipt to come, as I was going to put my down payment on my credit card. My sales person comes back and advises they can offer $14,000 for the car and $1000 trade in. OK THIS IS A GREAT DEAL, BUT I still feel like I am going to get ripped off somewhere (I read some of the reviews here on OHare Honda and extra they try to sell you or force you to buy), so I said I would think about it and walked out. Also, would you believe that several of these sales people said they have sold the car to others in the last several weeks for $18,000. I said to them, then they are stupid and I am not going to pay over a MSRP. Overall, I didn't have a problem with Ralph Correra my main sales person, but with all the rest of them who were double teaming me. More

I was ready to buy a Honda Civic and I was shopping around for a price via e-mail. I did get reasonable offers from other stores but I figured that I would give my local dealer the business. Michael around for a price via e-mail. I did get reasonable offers from other stores but I figured that I would give my local dealer the business. Michael Haig, the Internet Manager replied back to my email. I sent him the offer of another store to see if he can price match it. His reply back to me : "That's very cute, but I'm well aware of Rosen's "price". Please allow me to point out that what you have certainly isn't a receipt of purchase, nor are you driving your new Civic. Good evening, sir." A bit rude in my opinion. This is definately the kind of people you would want to do business with......and after reading the rest of the reviews, I'm glad I didn't walk into that Dealership. More

Bought a Civic 2D EX, paid the MRSP of 19,855. The sales person was non-pressureing for the most part, answered any questions I had, returned my phone calls promptly. He did try and talk me into getting cor person was non-pressureing for the most part, answered any questions I had, returned my phone calls promptly. He did try and talk me into getting corrsion protection, he said it normally costs $1,100, but he'll give it to me for $900, but I still turned it down anyway. (Honda has a standard 5 year rust warrenty) Next I sat down with Jose Rubio the Business Manger to handle the finincing part. He told me since I don't have credit my interest rate will be 12.24%...ouch! I told him my Credit Union offers 6.5% I just need a co-signer. He couldn't offer a better deal, so i'm refinencing with my CU...;-) Also he tried to get me to buy the 7 year warrenty...don't waste your money...I didn't ;-) More