AutoNation Honda O’Hare

I have bought both of my cars from O'hare Honda. I also have only had O'hare Honda service my cars(aproxx 7 yrs). I began to work with Mark Ashkan about 4 yrs ago and his professionalism has been nothing have only had O'hare Honda service my cars(aproxx 7 yrs). I began to work with Mark Ashkan about 4 yrs ago and his professionalism has been nothing but admirable. We have had numerous instances where he has been very accommodative with both my wife and me. He has been very helpful with our schedules and our emergencies. Just recently he was very helpful to a friend from out of state. Mark went above and beyond the call of duty in this instance, but what i've come to realize is that this just then way he operates. He is a very valuable asset to O'hare Honda! We are and will continue to be loyal customers! More

I cannot say enough about this dealership. Even though I have one closer to my home I choose to buy my cars and service them here. From the moment I walked in they have attended to my needs in a professiona have one closer to my home I choose to buy my cars and service them here. From the moment I walked in they have attended to my needs in a professional, timely and friendly manner. The service is awesome and very personal. I mainly deal with Mark Ashkan who is the main reason I service both my Honda's at this location. He is extremely knowledgable and takes care of me and my vehicles as though I was the only customer he has, though I have seen him with others and he gives them outstanding service as well. I am old school and service like the one Mark gives his customers is very rare these days. This dealership is very lucky to have someone like Mark! No I am not a relative and he hasn't tried to bribe me to write this letter. I am writing this so that this dealership REALLY realizes the importance of good service and doesn't become like most of the other dealerships who think the customer needs them instead of the other way around! Kind Regards, Ron Trevinio More

I have been so fortunate to have found the greatest car I've ever owned and the best dealership I've ever been too. The salesman, finance person and the sales mgr. Andrew Thomilson have been great to us. B I've ever owned and the best dealership I've ever been too. The salesman, finance person and the sales mgr. Andrew Thomilson have been great to us. But my all time favorite is Mark Ashkan. He is a service writer and has gotten me in and out on time. Reported everything wrong and right with my car and he has explained things to me in detail. Also I had a day where I left the key in axillary and used up the battery. So I called Mark who directed me to the free jump/tow service they offer. Turned out it was 2 hrs late and a shady guy and his girlfriend came in their own car. I called Mark and asked if I should let this guy jump me he said "if your not comfortable I can send 2 porters right now to give you a jump." In the end I let the guy jump my car and Mark stayed on the phone and talked to me while I drove it for 1/2hr to re-charge the battery. He is the best! I can't say enough good things about the dealership and this wonderful employee Mark Ashkan!!! More

Had to replace my 1998 Civic, so started looking for a new car. My adult son and I went to McGrath first. It was the Saturday of Labor Day weekend. Hyundai side of dealership was nearest the side we were new car. My adult son and I went to McGrath first. It was the Saturday of Labor Day weekend. Hyundai side of dealership was nearest the side we were walking on so went inside and looked around. No one came over so we decided to go over to the Honda side of the street. On the way out, a salesman said he couldn’t help us right then so I asked for a business card for when we came back. He didn’t have one. Went across the street. Someone finally came over to ask us if we needed help. Then left. Eventually came back. I told him I was thinking about another Civic but was curious about another car in the showroom…a hatchback called a Fit, which I’d never heard of before. He began extolling its virtues and told us they only had 2, a Fit/Base and a somewhat more expensive Fit/Sport. Decided to go home and do research since I’d never heard of the car. Did so. Liked what I read. Unable to go out on Sunday. On Monday went back and asked for a test drive in the Base model. I thought the extras on the Sport were somewhat unimportant. The salesman stayed around for the drive around the block while my son drove. Then he said he had to get back so I drove it around the block again without him. Loved it. When we got back from the drive, he came over and told us that, while we were gone someone else had bought the car but they still had the Sport model. He began to extol the virtues of the Fit/Sport and talk down the Fit/Base. We said we’d think about it. He reminded us that the .90 financing was only good through Tuesday so we needed to act. Decided to look at some other dealerships. Who knew it would be so difficult to find one open on Labor Day? We did look at some other Fits that were in open lots and noted who had them in stock. After work on Tuesday evening we went back to McGrath. Again, stood around. Finally someone came over and we told him we were working with someone else so he said he’d find him. While waiting around, we were looking out the window and my son pointed out the blue Fit/Basic sitting right outside. Our salesman came over and told us that the other people’s financing hadn’t gone through so it was still available, but, oh by the way, the Base Model was a 2012 and the financing was only good on the 2011 models. 2012 models were 2.99% or something. He told us that we had to decide whether the better car or the better financing was most important. That didn’t make me happy, but decided I wanted one or the other so, I started filling out credit application. He took the application and disappeared for quite awhile. While he was gone, we checked the time. It was 7pm. I asked my son to check to see how late O’Hare Honda was open. When our salesman came back he said that another salesman had accepted a deposit on the Fit/Sport, but maybe his financing wouldn’t go through either. So, I should decide whether I wanted to chance it or take the Base model. The good news, he said, was he could get the Base at 1.9% because my credit was good. Then he started up-selling the Base and talking down the Sport. I’d pretty much had enough and said thank you and we left. Drove over to O’Hare (open until 9pm)…got there at about 8. Every once in awhile you realize why certain idioms are still with us. “The difference between night and day” comes to mind. Manager came up immediately and said all salespeople with others but he’d be happy to get us started. Told him what we wanted and he took us outside to look. Not long after, Adolpho came out. He said the manager wanted him to talk with us because he owned a Fit. Told us all about his experience with it. We went for a test drive in the Sport. He showed us all the features. Wanted it. He had us wait for a little while in the lounge and offered coffee. Came back and got some basic information and sent us back to the lounge (with tv, magazines, etc). Lots of paperwork and various warranty options and service agreement options, etc. later, we signed on the bottom line. They took the car back to the service area and gave it a complete inspection. The difference was night and day. Where the people at McGrath kind of shuffled around and didn’t seem to know what was going on, O’Hare was friendly and knowledgeable and all too willing to help us buy a car from them. More

I have found the sales, service and finance employees all very knowledgable and helpful in answering any and all questions I have asked about Honda. As to sales, service for our cr-v's & finance when purchas very knowledgable and helpful in answering any and all questions I have asked about Honda. As to sales, service for our cr-v's & finance when purchasing our cr-v's. More

I purchased my car from O'Hare Honda about four years ago. Every time I go back to the service department, I get great customer service. I always ask for Mark Ashkan, and he takes good care of me. Everyo ago. Every time I go back to the service department, I get great customer service. I always ask for Mark Ashkan, and he takes good care of me. Everyone there is very friendly, and I've never wanted to take my car anywhere else. The quality of service is well worth the price, which is fair and reasonable. Usually, I just go in for an oil change or routine maintainence. Recently, I brought my car in for a flat tire. They fixed it for very cheap, and all my questions were answered and concerns addressed. I never felt like I was being ripped off, and I have been ripped off at other places. More

I went in to this dealership to look around and ended up leaving with a new honda accord. The staff was very friendly and polite. They didnt hassle me when i walked in. When i was ready i approached Shahbaz leaving with a new honda accord. The staff was very friendly and polite. They didnt hassle me when i walked in. When i was ready i approached Shahbaz Sheikh. He is very nice and has a good sense of humor. He would always ask us if there is anything we can get you and i said yeah a million dollars ha ha ha. Well my advice to anyone out there if they want a new honda go to ohare honda and talked to Shahbaz you wont be disappointed. The staff is great. Thanks again for the good hospitality and service see you all soon. More

My car is 8 years old and for 7 1/2 of them I had it serviced at the competition. I was refered to O'Hare Honda and am disappointed in myself for having spent 7 1/2 years at a neighboring Honda dealer serviced at the competition. I was refered to O'Hare Honda and am disappointed in myself for having spent 7 1/2 years at a neighboring Honda dealer that doesn't even compare to the quality service and friendliness of the entire O'Hare Honda staff! From the Service Advisor (Ryan), to the mechanic, to the girl who checked me out, to the guy who put the fluids in my car to the staff member who held the door for me as I left. This group works as a team and makes me feel comfortable servicing my car at O'Hare Honda. And it gets better, the first time I took my car in for repairs, they drove me home because they thought the service was going to take longer then expected, then when I came to pick up my car, and it needed more time to repair, they offered me a loaner, and it wasn't a tin can, it was a car similiar to what I was accustomed to driving, all that took the sting out of my car not being ready. They truly care that I am happy!! Don't think twice, check out O'Hare Honda and ask for Ryan Durso because he is AWESOME! O'Hare is lucky to have the caring staff that they have because separately and together they create a WOW experience, and it all starts with Ryan. More

Jane, Steve, and Marc were very friendly and helpful. They helped me get the price I felt comfortable paying for a car I love. The benefits of being a customer afterwards are a big reason of my purchase They helped me get the price I felt comfortable paying for a car I love. The benefits of being a customer afterwards are a big reason of my purchase. The dealership, itself, is clean, with ammenities such as loaner laptops, tv's, internet, coffee, etc. Overall, my experience with O'Hare Honda was excellent. More

I went through truecar.com to get a quote on a 2011 CRV LX 4WD. Richard sent me a quote for 20,040 for the car and a breakdown of all the fees/taxes. When I got his email I was at another Honda dealership( LX 4WD. Richard sent me a quote for 20,040 for the car and a breakdown of all the fees/taxes. When I got his email I was at another Honda dealership(McGrath Honda) and asked the salesman to match the price or beat it. The salesman told me that the quote that Richard gave me was for a 2WD LX and there is no way they are selling the 4WD model for that price. He suggested that I call Richard and confirm the quote. I called Richard and he verified the quote was for a 4WD LX. So then I drove 30minutes down to see Richard @ O'Hare Honda and was received with the worst customer service imaginable. 1.) Richard wasn't available to see me. Instead I was introduced to another salesman(Stan). After a 15 minute check of the inventory Stan tells me there are no LX 4WDs in stock. At this point I'm losing my cool because when I called in the morning there were THREE 4WD LX's in stock and I had verified that there were 2 in stock 30 minutes before arriving. It was a classic bait-and-switch. Stan had clearly weathered this situation before and played the clueless salesman role well. He tried to pitch the EX model to me and I told him I wasn't interested. He then asked me to sit down at his desk and he would help me find a 4WD LX. Ok, I sit and wait for about 10 minutes before Stan shows up with a credit application. Why the hell would I fill out a credit application when he hasn't shown me a single car yet? I tell Stan I am not interested in filling out a credit app and he disappears for a few minutes. After waiting for 3 more minutes I go to find Stan, thank him for his time, and leave. When I got back to McGrath Honda one of the sales people guessed and explained exactly what happened. If O'Hare doesn't have a car in stock they give a lowball price on a car that doesn't exist to bring a customer in. Then they give you a line about selling the last one and you can't be outraged that they won't honor the quote because they have no car to sell you. Then they try to upsell you. It was a HORRIBLE experience that wasted 2 hours of my day. I'm absolutely disappointed that they lied about the quote was real and that they had cars in inventory when I called to confirm. What a waste of my time. More