AutoNation Honda O’Hare

Anatoly 'Big Al' went over and above my expectations. From the test drive, to the final handshake, 'Big Al' was most knowledgeable and informative. He took a personal interest to make sur expectations. From the test drive, to the final handshake, 'Big Al' was most knowledgeable and informative. He took a personal interest to make sure that not only was I confident in my choice, but he also reinforced that choice with a thorough knowledge of the car inside and out. And, it doesn't stop there. He is available on his personal phone anytime I have a question or concern. He called me yesterday to make sure I was happy with the car, and offered more information about it. I highly recommend him. Sales Mgr. John was also very polite and friendly. Of course, I would have liked to have felt I made a 'great deal', but I can't complain too much over a couple of hundred dollars considering the outstanding quality of this beautiful car. The deal went through without a hitch with all the paperwork details completed within a relatively short amount of time. More

We bought three cars from Honda and this was the second car we bought from O'Hare Honda. Both times service was excellent and price as well. We bought Honda Accord 2014, and we are absolutely in love with car we bought from O'Hare Honda. Both times service was excellent and price as well. We bought Honda Accord 2014, and we are absolutely in love with this car. Anatoly Pukhovich provided us world class service. I would definitely recommend this dealership over any other Honda dealership in this area. More

My experience at Ohare Honda was excellent! I was given a great price on my new 2014 Honda CRV - it's exactly what I was looking for and I couldn't be happier with my purchase. Additionally, the staff was a great price on my new 2014 Honda CRV - it's exactly what I was looking for and I couldn't be happier with my purchase. Additionally, the staff was wonderful. Stan provided incredible customer service; very friendly and helpful, but not too "pushy" at all - which I truly appreciated. Marc from the finance department was also incredible to work with and he went out of his way to get me the best financing terms possible - also truly appreciated. I felt like they actually cared, which is rare in car sales...at least in my previous experience. Overall, I was very pleased with the whole process, from start to finish, and I would highly recommend Ohare Honda to anyone looking to buy a new Honda! More

Probably one of the worst and most awkward experiences I have ever had when looking at getting a new car. We came in looking to purchase a new vehicle after speaking to an online sales manager, and were sho have ever had when looking at getting a new car. We came in looking to purchase a new vehicle after speaking to an online sales manager, and were shown multiple models within the same price range. One of the models was heavily discounted at well below the MSRP price. As soon as we showed interest in that vehicle however, the sales person that was assigned to us began to try and up sell a different vehicle with fewer trim options for the same price. Sadly this wasn't the worst part yet. After we told the sales man that we were interested in potentially leasing the car and trading in our current vehicle the salesman disappeared for about 30 minutes and came back with a printout of our email conversation stating that we were initially interested in the lower trim version. We said yes, but now that we saw the other car, we wanted that instead. He said ok, and took the keys for the vehicle that we were looking to trade in, presumably to get an estimate on it. After what seemed like another 30 minutes he came back with a lease quote for the lower trip vehicle. The one that we were no longer interested in. One more 30 minute wait and he finally came back with the right cars estimate. However when we looked at the quote we noticed that it was almost 50% higher than the other model. We asked him why and were told that it is based off of MSRP. When we tried to find out why all of a sudden we were being charged a price which was almost $10000 higher, the sales man just said he wasn't sure and walked away. He came back with the "leasing specialist" who proceeded to explain that the vehicle costs the MSRP and there is no discount for it. No matter how much we tried to talk to him, he just spit back the exact same answer. Seeing as this was going nowhere, we simply said thanks and walked out. When we got back to our car we noticed that it hasn't moved, and no one even took a look at it even though we were told that it was getting appraised. It seems that this dealership is not looking at making any sort of lease sales, since the salesman don't make as much commission off of them. The most interesting part is that I leased vehicles before and never had anyone tell me that they can not honor the advertised price for a car. This is the first time a salesman refused to do a deal and repeatedly lied to my face. Horrible and deceitful service. Great prices, but since they don't honor them, whats the point? More

I recently purchased a Honda Odyssey from O'Hare Honda. My sales person was Anatoly. Overall, the experience was very good. He was straight forward, to the point and very personable. He took the Honda. My sales person was Anatoly. Overall, the experience was very good. He was straight forward, to the point and very personable. He took the time to review all of the car features and found the exact make/model and color I was looking for. He was not pushy and even provided his cell phone number for me to use any time (day or night) if I experience any issues with my new minivan. He followed up after the purchase to make sure I was happy with the car and I really do believe he will be accessible if I run into an issues in the future. I read a few bad reviews about this dealership but my experience was a great one. The only complaint is that they don't budget on price at all - once you are quoted the "best deal" - that really is the best price they can offer so put your negotiating hat away. But all things considered, Anatoly made my new car purchase as painless as it can be. Thanks Anatoly! More

Joe was accommodating to my needs as far as time . Very attentive and helpful. A friendly face to greet me as I pulled in first thing in the morning. The quality of the work they do is top notch. attentive and helpful. A friendly face to greet me as I pulled in first thing in the morning. The quality of the work they do is top notch. More

I found Mary to be a pleasure to work with. It was late and we got along just fine. She showed me more than I thought she would this being my first new car, and I appreciated that. She sat down with me in and we got along just fine. She showed me more than I thought she would this being my first new car, and I appreciated that. She sat down with me in my car and showed me how to do the Hands Free Link and the other features, and I was impressed. If she couldn't help she made sure I'd be taken care of when I came in next time (for example she was off work and wouldn't be there to help me) By the way why does she only have one day off? This woman deserves two in my opinion. Imagine how much better she'll help customers with two days off a week. :-) She responded immediately to my e-mail with a concrete answer and followed up as well. I will be recemmending her to my friends and I live in the neighborhood so that 'll be many. Thank you Mary I look forward to working with you again. Kindly, A Very Satisfied Customer More

Just got our new Honda Odyssey. We are very satisfied with O'hare Honda service. Anatoly answered all our questions. He was very patient and professional. We were there after hours and he still had time with O'hare Honda service. Anatoly answered all our questions. He was very patient and professional. We were there after hours and he still had time for us to go over the details about the car. Didn't feel like he wanted us to leave after we signed all the papers. We recommend him and O'hare Honda.. More

My on line search with five different dealers O'Hara My on line search with five different dealers O'Hara Honda was the only one to provide the information that I asked for the way I wanted it. My on line search with five different dealers O'Hara Honda was the only one to provide the information that I asked for the way I wanted it. I wanted prices on 3 different levels of Pilots. I had already test driven the Pilot and new that what I wanted to buy. I work nights my wife works days .We didn't have time to go from Dealer to Dealer and O'Hara Honda understood and met our needs. Job Alex our sales person was well informed and made sure our buying experience was very pleasant . More

I had an appointment with one employee, but he was delayed because of attention required by a previous customer. The sales manager promptly found another salesperson to work with me - that was Mary Ry delayed because of attention required by a previous customer. The sales manager promptly found another salesperson to work with me - that was Mary Rycerz. She was very personable and professional, and treated my son and me like V.I.P.'s. She quickly got us into vehicles that we were interested in test driving, and was able to answer all our questions.She was very patient and responsive to all my concerns. Mary was willing to go the extra mile to help me get the car I wanted at the price I wanted. More