AutoNation Honda O’Hare

Muhammad Fadel was very good to work with. Professional, straight forward and receptive. I'd recommend him to anyone needing top quality service. He followed through on all issues. straight forward and receptive. I'd recommend him to anyone needing top quality service. He followed through on all issues. More

Very poor service. Service manager should contact me about the recall issue but he/she never did. This was my third request to resolve it. about the recall issue but he/she never did. This was my third request to resolve it. More

Although the wait for an oil change for which I had an appointment seems long to me (1-1.5 hours), I was glad to know of other potential problems with the car and that they were taken care of. DeMaarco in appointment seems long to me (1-1.5 hours), I was glad to know of other potential problems with the car and that they were taken care of. DeMaarco in Service was very helpful and explained everything well. More

Great friendly service , even washed my car :) thank you so much for the excellent jobs. so much for the excellent jobs. More

The staff is always helpful. Char Gauer was great at my last service appointment. I would highly recommend this dealership. I bought 2 cars from them. last service appointment. I would highly recommend this dealership. I bought 2 cars from them. More

Thank you Jeffrey you were amazing. My my first time buying a car smooth. I appreciate your help. buying a car smooth. I appreciate your help. More

Took my car in for a oil change. It was crowded but I was in and out within 1 hour and a half. Char was very courteous and helpful is pointing out future service needs. It was a positive experience. was in and out within 1 hour and a half. Char was very courteous and helpful is pointing out future service needs. It was a positive experience. More

I have always had a good experience at ohare honda and this one was also positive this one was also positive More

Char is always very helpful whenever I come in for service for my car. She is very professional and gives me the information I need to make the decisions for my car. She is wonderful, easy to understa service for my car. She is very professional and gives me the information I need to make the decisions for my car. She is wonderful, easy to understand and I trust her. I am so glad when I get her and will request her in the future. More

We have purchased three Honda vans over the past 10 years from Auto Nation Honda O’Hare. We recently had a very disappointing experience with the service department and their lack of communication. When you from Auto Nation Honda O’Hare. We recently had a very disappointing experience with the service department and their lack of communication. When you call the service number the call gets routed to the call center, this is fine to schedule service but should not be used while your vehicle is at the dealership. We always had to leave several messages before getting any kind of call back. The vehicle was at dealership for two weeks, after we were originally told it would be one week. The delay we were told were due to a Honda Care inspector. It took a week for this inspection to be completed. Every time we called we were told that it would later that day, the same was happening each day until he/she finally came. This was very frustrating for us. I understand that an approval that was required from Honda Care, but was never communicated that a inspector would have come to inspect the problem. If would have known this we could have planned around this. As it was we needed to reschedule a trip, including airline tickets. Upon picking up our van Michelle Freeman provided us her business card with a phone extension on it. You would think this might have been provided on the day we dropped off the vehicle, or communicated during our conversations with her, especially when we explained on frustration with the system. We do enjoy our van very much but in the future we would need reconsider purchasing from another dealership after this experience. More